BECU Credit Union is a not-for-profit financial co-op that offers its members better rates, fewer fees, and free financial guidance. The experiences shared by members highlight a mix of exceptional service and some instances of less desirable interactions. Many members praised specific employees for their helpfulness and dedication. For example, Andrew Bolland went above and beyond by assisting with an insurance issue, while Elsa Elzinga and Daniel received commendations for their courteous and efficient service, helping customers with various financial needs, including loans and credit cards. However, there was a notable complaint about an employee's rude behavior, which affected the overall atmosphere for customers seeking assistance. Despite this, the majority of reviews emphasize the positive experiences and the solid customer service provided by the team at BECU. Long-time members expressed confidence in the organization, particularly appreciating the thoroughness of staff like Tereso, who assisted families with various accounts and inquiries. Overall, BECU Credit Union is recognized for its commitment to customer satisfaction, although improvements in staff demeanor could enhance the experience further.
Usually too busy to wait for help, this time customer service was available and I got excellent help for both a business account and my personal account.
October 2025
Megan and Alec were amazing! They were both super helpful and very kind!
July 2025
Andrew Bolland is amazing. Went the extra mile to help me out. He was on hold talking to insurance company for me for awhile. Great job BECU.
