Verizon offers a range of mobile, 5G home internet, and business services, with a new store location in Puyallup outside the mall. Customers can conveniently order online for in-store pickup, enjoy free 2-day shipping, or take advantage of express lockers and same-day delivery where available. Reviews highlight the exceptional service provided by staff members like Rich and Jeff, who assist with everything from signing up to navigating services. Many customers express satisfaction with their experiences, noting quick service and helpful assistance in setting up new phones. However, some reviews mention inconsistencies in customer service, with one instance of a staff member appearing unhelpful despite the store being quiet. Overall, Verizon maintains a strong reputation for customer service, with most staff being friendly and attentive, although occasional off days can occur. The store aims to ensure every visit is positive, though some customers have faced challenges with account setups that required multiple visits. Despite these issues, many long-time customers continue to express loyalty to Verizon.
Roland is the best i will always ask for him when I have a problem with my phone. He is very knowledgeable and courteous. I would recommend anybody needing work done on their phone to ask for Roland. They'd be very lucky if he is available.
August 2026
Janay was awesome! Friendly, calming, honest and extremely helpful. In a busy store she makes you feel like your the only one there! Most friendly & professional interaction I've ever been a part of!
August 2026
Roland was so helpful and kind. Such a easy and smooth process
