Shipping Centers in Redmond, WA

“Place has improved since then. Packages are scanned faster, they have their packages more organised. Since my last review I've had one mail from another inbox scanned into mine but they caught the mistake before I picked up. No other issues.
The store was adding the party city section and my missing packages likely got mixed up in that transition in staff and inventory.

I also buy stationary here frequently for work.

Store staff are really helpful and nice.

------- old review --

I usually pick up packages here all the time. I used to have no issues when they had their pickups by the printing area. Ever since moving their pickups to front desk I have had issues:
1. Some staff not asking for ID consistently. This is a big security issue.
2. Unscanned items being left on the front desk, unsupervised.
3. Store is understaffed, front desk is almost consistently empty.

Currently I have 4 confirmed packages missing, and Staples response, from the Store Manager is that it's 'impossible'. I have attempted to pick these up 2 other times, and I have called for an update -- they are still missing. They are confirmed to be delivered, but nobody has checked the footage.
They should have arrived over 2 weeks ago. These are packages from 2 different providers, and 4 unique parcels. For one package to go missing -- sure, bad luck -- but 4? I can't get all of them resent to me. Fortunately one of them I can get resent but the rest are a lost cause.

I will be moving my mail elsewhere, Staples has lost my trust.”

“The owners are very very nice. However I do wanna point out that if you want your package delivered in timely manner, there might be one day delay due to carrier picking up from this location. Their rate ideally should be the same as the other post office, but still could be a few dollars more expensive than the online price sometimes. Overall the experience wasn’t bad. Not many people there so you don’t have to wait in line (good choice for holiday seasons).”

“This pony Express was run by a previous owner very well and he got very strong reviews by his clients, both box holders and just walk-ins.

Then he did something that I did not think would work which was he sold it to a new owner and that new owner added a computer fix shop along with the other services. Turn down one human owner solve it to another human owner, both of them personable and good business people. I strongly recommend pony Express in Redmond”

“Ms Sung Pak is a great owner and staff. I have been there twice mailing photos and goods, she was always patient and helped me find the best international mailing service. you can always trust her.

Aunt Park can speak Mandarin, English and Korean, and is very authentic. She will help me choose the best and most economical service every time. Her store can deliver cross-border logistics for all companies, and the speed is faster than Chinese logistics. It is highly recommended!”

“Great store. Very knowledgeable and helpful team here. They talk to you if you are trying to do something complex and work with you to figure out a way forward. Will come back for a their service”

“Used print service which was awesome, but was at a hotel 0.25 miles from the site and next day shipping was $99… crazy. Walked and picked it up, but lost revenue opportunity being that close.”

“I walked into this store with an unusual request to pack a very delicate mounted fish caught 50 years ago by my father. The staff was incredibly accommodating. Introduced themselves by name and took great care to pack it properly for shipping. I couldn’t be more pleased!”

“Georgia Simpson, thank you so much for the great customer service and follow-up. I really appreciated your kindness, communication, and willingness to help during a stressful passport situation for my tenant. You made the experience so much easier, and it truly did not go unnoticed. Thank you again!”