Victra, a Verizon Authorized Retailer located in Redmond, WA, is dedicated to providing an exceptional experience for its guests. The store offers a wide selection of wireless devices, including phones, tablets, mobile broadband, and accessories. Customers frequently praise the knowledgeable and attentive staff, particularly Collin, who is recognized for his thoroughness and patience in helping customers understand their new devices. He efficiently handles data transfers and is respectful of customers' time, even during busy periods. Store manager Leah has also received commendations for her commitment to customer service, going above and beyond to assist customers, such as staying late to recover a hacked account. Her expertise and willingness to explain various plans and devices ensure that customers find what they need. Another team member, Jay, is noted for his exceptional service, helping customers switch data on new devices without any charges. Overall, Victra in Redmond is praised for its friendly and supportive environment, making it a reliable choice for wireless needs.
Great customer service with multiple people and only one customer support staff. 👍
December 2025
Stewart was very knowledgeable and very patient with my husband and I. He listened and explained all our questions. Sometimes he had to explain things twice. Very charming.
December 2025
Amazing customer service! This is my go to Verizon store as I can always count on great service!
