Home Improvements in Renton, WA

“Great having a new Home Depot this close. Convenient and easy. Update. I am always on the lookout for a good deal. Their clearance items are spread out, disorganized and hard to find but I have gotten some really good deals”

“We had such a great experience at Lowe’s thanks to Quentin. He went above and beyond to help us load all the items we purchased into our car, and he did it with such a positive attitude. He was incredibly friendly, patient, and professional.
His customer service was outstanding — he helped us find everything we were looking for quickly and made the whole process smooth and stress-free. Employees like him truly make a difference. Thank you again, Quentin, for the excellent service.”

“Customer service was good, but they sold me a damaged board and wouldn’t allow me to return it. It is partially my fault. I told them to go ahead and put it in my truck but instead of noting and siting the the damage cus I was in a hurry even though it was only 2 days ago I was in a rush and just went about my day. Until I seen the extent of the damage when unloading. when I went to make the return they acted as if that never occurred. And said no, I could not make the return and there would be no other compensation. Well, I understand this is partially my fault. Some type of compensation would’ve been appropriate. I did not even receive a discount on the item that I purchased. There needs to be a better system for damaged goods so that the customer is screwed in the process. Not happy with this outcome whatsoever, and I truly feel like they could’ve done better and can do better in future situations

Update: a manager did go back and research that the damage did occur and It got approved and moved through. They credited the damage. This is a sufficient outcome. While I think this could have been resolved better in the moment. I do think that situations where your selling a product that may be unreturnable due to its damaged nature should be cited and either sold for a lower price or noted for easier returns. I think this once again was a sufficient outcome I thank you to the team for coming back and taking care of this situation.”