Gerber Collision & Glass in Seattle on Olive Street is a full-service auto collision repair shop that specializes in collision repair, auto body work, dent and scratch removal, frame straightening, auto paint repair, paintless dent repair, bumper repair, and more. Customers appreciate the friendly and helpful staff who provide honest guidance and excellent customer service. The team is known for making customers feel valued, even in difficult situations, and for their quick turnaround times. They are attentive to details, often noticing issues like out-of-place parts or malfunctioning tail lights, and sometimes offer free repairs or replacements, such as tail lights. Communication is a highlight, with staff keeping customers updated throughout the repair process and answering questions patiently. The team is accommodating and non-judgmental, helping customers turn mishaps into manageable situations. Customers also value the trustworthiness of the recommendations given for repairs and maintenance, as well as the helpful tips shared by staff. While the service experience is generally positive, some mention that the phone system could be improved. Overall, Gerber Collision & Glass on Olive Street is seen as a reliable, friendly, and skilled auto repair shop that leaves vehicles looking like new.
