Metro by T-Mobile at 109 Broadway E offers unbeatable prepaid plans and 5G phones from top brands. The friendly staff, including Ash, Kathie, Kathy, Deshawn, Sam, Keona, and Denise, provide exceptional customer service. They are praised for their professionalism, patience, and willingness to assist customers, even in difficult situations. The store owners also receive positive feedback for the quality of service they provide. However, some customers have noted a decline in the overall quality since T-Mobile took over MetroPCS, with the common response being to switch to T-Mobile. Overall, Metro by T-Mobile is a reliable destination for prepaid wireless solutions, with a team dedicated to meeting the needs of their customers.
I had a great experience at this location Soledad and Sandra give me great customer service help me with my problems and got me out the door with a brand new phone for the cheap price and a great tablet. Come to this location and you will not be let down.
October 2025
Excellent service and very clear direction. Perfect. Grateful
October 2025
Great store... very helpful agents... and I found a great phone and an easy on the budget payment.
