Verizon in Seattle, WA, as represented by Victra, is highly praised for its friendly and helpful staff. Customers appreciate the knowledgeable store consultants and managers who offer a full range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Many reviews highlight exceptional customer service, with staff members going above and beyond to assist customers. One reviewer shared that Kyle worked past closing time twice to resolve application holds and issues, demonstrating dedication and commitment. Another customer praised Kyle for his thorough assistance during an iPhone upgrade, taking the time to explain options, set up new devices, and provide great care and respect to everyone. Customers also value the attentive staff who are willing to help with any questions or concerns, including complex issues like fraud. Staff members like Kailani and a young, courteous employee are recognized for their kindness and professionalism, making the visit positive and even enjoyable. The store's environment is described as respectful and welcoming, with staff creating a positive experience for diverse customers. Overall, Verizon at this location is known for excellent customer service, knowledgeable staff, and a welcoming atmosphere that makes upgrading and resolving issues easier and more comfortable.
Griffin was helpful, transparent, and knowledgeable. Promote above peers.
July 2026
Friendly and helpful staff! Good a new phone set up easy peasy. Small/quaint store.
July 2026
After a bad experience at T-mobile, I came to verizon & Kyle was very helpful. I was relieved to finally have some help. He was very knowledgeable and gave some great advice. Thank you!
