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10AM - 6PM
14535 Bothell Way NE, Shoreline
Self Storage
“Renting a U-Haul directly from West Coast Self Storage was extremely easy. The van was nearly brand new, in great shape, and the person assisting with the rental was extremely helpful and detail oriented. We received excellent service by the person at West Coast Self Storage. I'll definitely rent from them in the future, and will avoid renting directly from the adjacent U-Haul next door.”
“Shalleena Kaye is amazing at her job. I needed two units and she made the terrible online interfaces with PS manageable. She helped me find the right unit locations, answered every question, and is personable, helpful, and knowledgeable.”
“I just wanted to leave a review for John M he was very kind to show me around my the storage space. And helped me find my unit and showed me how to open and close it and how to use supplies within the storage space. Truly appreciate his kind service and would recommend going to John M for help or support thanks.”
“Marley was very proactive in sorting out our needs and helping us ultimately get into the right storage. He was patient, respectful and most of all - always pleasant!! Also, Brad was very helpful and extremely patient to make sure we were able to secure the correct unit. It’s a pleasure to be a customer at Trojan Shoreline!!”
“Linda helped us choose the right storage unit and encouraged us to meet our goals. She was a pleasure to work with. My only complaint is that sometimes the hallway doors stick, and we can't get in as easily as we'd like.”
“Newer construction, very clean public areas. Lots of cameras and pretty secure. it would be difficult to access any unit other than the one(s) you are allowed to.
Just don't get freaked out by the ambient noise they play. No one is watching TV in their unit but you will think they are lol”
“We had a great experience at this Public Storage. Mike, the office manager, was very helpful, friendly, and transparent about all the costs involved with the rental.
While the property isn’t brand new, it feels secure and well-managed. The customer service really stood out, and I would definitely recommend this location.”
“I rented there about a month ago and did so after reading some pretty bad reviews mixed with some good reviews as well. I went in and planned on making my decision depending on the person working the front desk because alot of the negative reviews were directed at the employees working the front desk. The person that I dealt with was VERY pleasant and accommodating and it was overall a good experience. So as of right now,I give them 4 stars only because the answering service that takes calls for them is not a good one. Both times I called I was greeted with an attitude. The one lady was soo rude,she acted like it was putting her out to take a message!! I mean you would have thought I asked her to move heaven & earth. You could hear the disdain in her every move on the other end of line. All she had to do was take down a message!!”
“I have been a client of this location since 2019. I have had no complaints until recently (Feb-Mar 2026) - where honestly there were a number of concerns. However after leaving a review of my concerns here in a previous post - I received a call from the manager of this facility - Mike - who gave me the details of why the problems exsisted, the remedy they were employing to address the issues, and he even lowered my monthly rate to ease some of the financial considerations. Problems are going to happen in life - how one responds to them is what speaks to character and professionalism. Mike's response was above and beyond what was expected hence the 5 star rating and my continued use of their services.”
“Good experience at the store.
But the call center gave me incorrect information about the height of the box truck when I call to reserve it, which created problems during the move.”
“Dave and Phil have been very friendly from the beginning and patient in answering all my questions. It’s convenient to have them right next to a U-Haul location. There was no line and I was assisted right away. Service was quick and easy! Highly recommend and will be sending all my friends here next time!”
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“It was a pleasant experience coming to west coast self storage. Kai was very helpful and friendly . And made the move in process nice and easy. A good business with a great manager. I”