“The person who helped me recently find a new bolt for my daughter's car was kind and very efficient. The bolt was exactly the right size. I really appreciate the kindness and sense of humor of the sales person. This is a great store! I highly recommend shopping here!”
“My son applied for a job there.He was hired on as a window installer assistant.It pays $ 20.00 an hour.He said it is hard work but at least he is working again.He said they are friendly.I was their to take him to work & pick him up when he got off at 3:30pm”
“Great. helpful people all around. lots of things that you won't find in the normal box stores to fix whatever you're working on. highly recommend going past the Box Store and going straight to Lakewood Hardware, you might spend a dollar or two more but you'll spend a lot less time looking for the right part.”
“I decided to make a DIY little library/pantry so of course, I needed wood. I figured I'd rather go somewhere local versus supporting a big box store. After reading other reviews, I decided to check out Brookdale. I walked in with a drawing and a cut sheet and Brad was so nice! He helped me figure out how to utilize 1 piece of plywood & minimize cuts. He mapped it out and then helped me grab all the other necessary items I needed. I pulled around back and Miguel (I hope I'm remembering his name right - If not, I am so so sorry!) Was there to help cut my plywood for me. He continuously confirmed the dimensions Brad and I drew up to ensure everything was right since he was likely cutting much smaller pieces than he's used to and then he loaded it all into my car for me. If you're like me and doing a DIY project & don'tknow where to start, I can't recommend coming here enough! They'll even do smaller rough cuts if you ask for $1/cut which I find to be super reasonable. Thanks Brookdale Lumber and team!”
“What a cool place to lose oneself in, browsing for vintage furniture or beautiful lumber, or antique plumbing or hardware. If you like old things, you should have a look. I've been to every location except Aberdeen now. I found a gorgeous mahogany veneered bedframe and I'll be going back to their lumber yard for a slab of black walnut I intend to finish and install as a live edge mantelpiece for my fireplace. Definitely recommend visiting!”
“I was greeted when I walked in the door! :) The store was clean and well organized. Thomas is the G.O.A.T!!! He was knowledgeable, and very helpful! I appreciate his attention to detail and professionalism. I didn't get their names, but the 2 gentlemen on the forklifts were speedy and pleasant, I didn't wait long for my lumber to be pulled and brought to my vehicle.This was my first time purchasing from this company and they have gained a return customer!”
“Came to the base to do some installations, only to find out kits had mismilled screws 3000 plus. Being new to area I went to Fastenal out of name recognition no luck. Could not tell me where to go. So stopped at a O'Reilly's they told me about Tacoma screw Went to the Olympia location Jared found what I needed but that location only had 200 but found another 800 at the Tacoma location so grabbed those as well and they had the rest of the order two days late. Before I could write this review I had another bunch of kits missing specifically nuts and screws They again saved the day it me enough to get thru the day with more coming in tomorrow. Jared, Brady and especially David !! He really when above and beyond to meet our needs, to find what I needed and get it to me and follow thru with all communications and status updates. And Sarah help out today big time Thanks again, I'm sure I'll be back before this is all over”
“Austin helped us out, kept things moving without a lot of back and forth, definitely a reliable company if you need something handled quickly, and efficiently. Will be using Fastco in the future.”
“Great experience!! After searching for months at Home Depot, Ace Hardware, and WGS Guns for a screw to help mount my laser on my pew pew, I finally discovered NW Fasteners! Ron was amazing and knew right away what I needed!”
“I don't know why this people have 4.5 rating they deserve more than five percent best service best price best customer service today I visit there store the hose that I get from them its cost me $135 bucks the same hose I get from other place couple of weeks ago $465 I hope u got my point highly recommended best in town”
“Easy and quick place for needing something last minute. I do have a complaint on when someone at a register says that a tool will work for something and they did it but it does not work. Very unhappy with the product I purchased and will return.”
“Ive been coming here to get my co2 tank filled. They’ve also helped me out on other occasions for various things. I have nothing but good things to say about the workers here!”
“Honestly they have really great customer service at the store prices of little higher because it's Ace Hardware but the customer service experience here, makes it worth every extra penny spent here!”
“I ls swapped my 97 gmt400 and needed to join the ls fuel lines to the gmt400 fuel lines and replace some of the hard line with fuel injection hose with new fittings. Waited about 45 minutes and it was done for about 80 dollars.”
“I replaced my battery and the screw broke that goes to the positive connection. NAPA was the store I found the size that fit. The place I bought my battery didn't have the correct screw size.”
“The store here is alway helpful. They're very good at finding what I needed for my project. The people that gives bad reviews probably don't have patience. Because sometimes there's just 2 people working. And always greet me every time I come in and also very professional over the phone. My favorite store.”
“I am newly in a wheelchair and I drove up to the front door called them.Someone came outside and helped me in my truck.I couldn't believe it they are awesome!”
“Amazing customer service! Helpful and professional when I had questions and solved my issues in seconds and provided advice. Only giving five stars because I can’t give out more!”
“Eric helped us. He was super friendly and made sure that he was giving us the most helpful advice, not just selling us things. I will definitely come back here to maintain my chainsaw and purchase other products.”
“I would like to share the exceptional customer service from Keller from my initial phone call, and stopping by for pickup. I'm a little old school and really cool to know that great customer service still exists. Your rock kellen!!”
“Their team is knowledgeable, fast, and genuinely committed to helping customers get the right tools for the job. Every interaction feels straightforward and honest — no upselling, no runaround, just solid service and quality equipment. Whether you’re a professional or a DIY user, AMB Tools Tacoma delivers reliability you can count on. Highly recommended.”
“Gave them another try and called in after a bad phone experience. I explain my situation on another company letting us down by saying they had them and didn’t. That I needed a certain brand and color shingle. She made some calls and was able to get me what I needed by the day I needed. Thanks again Lei!”
“Not usually my Ace, but was led here because the app said it had the maul I was after so I drove down and got it. Received good consistent service I have come to expect from every Ace.”
“An outstanding place for hollow metal doors, relite frames, and vision panels. Nice that you can get a door with the complete Hardware you need. We have been buying here damn near since they opened.”
“Updated 5/29: Apology to Grainger for not updating my review sooner. The only thing that Grainger missed was during my first pick up, a spanner or bushing to adapt the 5/8" shaft to 3/4" wheel bearing was missing. Otherwise it was a very rewarding experience because Grainger offered a full line of products for professionals, not the kludge you normally find in the big box "consumer stores". I also better understand now some products are shipped from Spokane second day, and others from more remote locations like Illinois that will take longer. Anyway I have a new tire now that will out last my wheelbarror. Original: Could have been a 6 star. I was looking for a replacement wheel for my old wheelbarrow. Locally I found many products with unclear indications about the fit. In Granger I saw a full line of products with clear details about how they fit. The technical expert on call knew exactly what she was talking about and gave me clear confirmation of my understandng. no maybe's. So far so good and this could have been a six-star experience except for two hick ups. The first was a missing part when I picked up from the local store in Fife, i.e., a bushings or "spanner" to adapt my 5/8" axel to the 3/4" wheel bearing. Therefore I had to reorder another one that fits 5/8" exactly but it took longer to arrive. Because of the long drive from my home I called the 1-800 number to confirm its arrival. But when I made it to the local store the local employee "guaranteed" to me that it has not arrived yet. This is why I gave a four star. But I will keep in mind that Granger has good selections of products and they are industrial grade.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
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Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
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