Hardware Stores in Puyallup, WA

“Always a great place for replacement tools. Excellent selection of disposable gloves and other single use tools. Definitely recommend the Inside Track membership, will save you $$ throughout the year.”

“My husband and I received excellent customer service from Bob and Curtis at your South Hill location! They did everything in their power to find what we needed! For that reason, we will always visit your store in the future! Thanks again for your help! Much appreciated!”

“Not usually my Ace, but was led here because the app said it had the maul I was after so I drove down and got it. Received good consistent service I have come to expect from every Ace.”

“The team at the Puyallup CED have been the most professional suppliers of electrical equipment I have had the pleasure of doing business with.. Everything I have purchased there has been of the highest quality and best experience I have had.I am fortunate to have there skilled employees help me with my electrical projects.”

“My last Lowe’s Puyallup review was very poor so it’s only fair to recognize staff that went the extra mile this evening.

As I was about to check out Shaun asked me if I’d found everything even though the store was about to close. Shaun immediately went looking for a light bulb I was unable to find while I started checking out. He returned with an option which unfortunately wasn’t the voltage I needed.

The cashier was struggling to find a sku number for two bulbs I did find and Shaun was able to resolve that problem with the help of Garrett the manager.

I appreciated both Shaun and Garrett’s efforts to find product and allow me to check out with my purchases. In this case common sense prevailed which was very refreshing as I was feeling more and more frustrated.”

“This location seems to have turned around from its extremely poor customer service history! I am a senior, and was attempting to get a few 2x12x12 boards down for a project. An Asian employee, older gentleman, came to help me without being asked! Amazing! I was able to get them cut right away too, and at checkout the young lady was far far more personable than the witch I've had to tolerate before ( hopefully she had been let go). Long story short, a very pleasant experience at three different customer contact points (getting heavy lumber down, getting it cut properly, and a very pleasant checkout). Couldn't be happier about this new direction!”

“I always have a pleasant shopping experience here at McLendon. Anything that you could possibly need as a small homeowner. Even bought some USA flags for the 4th of July this coming weekend. Staff is always very friendly, knowledgeable, and welcoming.”

“My husband and I received excellent customer service from Bob and Curtis at your South Hill location! They did everything in their power to find what we needed! For that reason, we will always visit your store in the future! Thanks again for your help! Much appreciated!”

“Everyone is always nice. Found what we needed. Would like to see bigger paint swatches. The little ones are hard to envision. But still a great place for home improvement.”

“I was at the Lakewood Lowe's looking at wallpaper. I found wallpaper that I like there were only 2 rolls so I purchased them.
I called the Tacoma Lowe's and spoke with a representative. I was told that they had 4 rules of that particular wallpaper. They said I could come and pick it up at the paint counter. So I drove from 72nd and McKinley to the Tacoma Lowe's over by fircrest. Went to the paint counter explained to the sales associate about the wallpaper. She said I don't know anything about that there's nothing back here for anybody. She was pretty snotty and had that fake sweet can I help you thing going on. I went to the return desk the young lady there was not helpful and quite rude too very short and blunt. Okay so I go to the wallpaper aisle and look at the wallpaper I don't see any.

So I go out to my car.I go online and I'm trying to locate this wallpaper at different Lowe's. That was a big pain.

I go back into the store to the paint counter ask the young lady could you please check to see if you have this in inventory. Wallpaper is a whole different department than paint. Would you like me to go see if I can find the lady who works in the wallpaper and window covering department. That would be great. She comes back about 8 minutes later. Tells me that the young lady has been the only one here and she has not received any phone calls today. The phone number here starts with a 460 doesn't it. No it's 253 I said the prefix oh I don't know.

So very frustrated at this point the lack of ability to help somebody or answer any questions. I go back out to my car I decided to call the Puyallup Lowe's. There's another thing that gets me they're stupid AI phone system they have. I won't talk to it I think it's ridiculous they can never get anything that you say right. After saying sales associate about 10 times It transfers me to a sales associate. A young man named Jordan answered the phone. I explain to Jordan what had happened he sympathized with me. Give me the number on the package and I'll look it up. He said looks like we have four rolls here. Would you like me to go double check in person to make sure we have them here. Yes that would be wonderful if you could do that I replied. Yes ma'am there are four rolls here. Could you please hold them for me? I'm coming from the Tacoma Lowe's should be there in approximately 20 minutes. Sure ma'am I'll put them in a cart. Can you take it to the floor department with you? Yes I can ma'am. Okay thank you so much for all your help I greatly appreciate it jordan. I'm on my way.

I get to the Puyallup Lowe's I walk in the door. I go directly to the flooring department. There's a cart with my four rolls of wallpaper in it. I grab the cart I go two aisles down I see a young man there whom I'm suspected was Jordan. He sees me and says you got your wallpaper yes I did thank you so much. I look at his name tag I want to make sure I get your name correct. I'm leaving you a great review. Thank you ma'am you have a great evening he says.
This young man was polite, sympathetic, well spoken, very helpful, smiling when I saw him and helping another customer.
Keep up the great customer service Jordan.

Shonna.P”