U-Haul Storage of U-City offers a wide range of services for local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage solutions. Customers appreciate the professional and courteous staff, particularly Jessica and Tracie, who provide excellent customer service and make the rental process enjoyable. Many reviews highlight the quality of the vehicles, such as new trucks, which perform well over long distances. However, there are some concerns regarding security and wait times at the storage facility. Some customers reported encountering questionable behavior on the premises and experienced long wait times when checking in or out. While the customer service is generally praised, the need for more staff during peak times and better security measures is noted. Overall, U-Haul Storage of U-City has both positive aspects and areas for improvement.
I just want to say, if General Manager Jess ever runs for Presidential Office- You have my vote! Jess is a dynamic problem solver, a fast thinker, and an honest human being. Thank you for your help today!
May 2026
So simple, was very busy but very helpful!! I'll be back again specifically to this location! Thank you all for making this experience go smooth for me! I appreciate you!
April 2026
WONDERFUL Employees! Exceptional Customer service. Had no issues renting , extending or returning. I have rented from a couple Uhaul locations and so far this location is my favorite. Clean facility, great staff no complaints. 2 thumbs up 5 stars..
