U-Haul Storage of U-City offers a wide range of services for local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage solutions. Customers appreciate the professional and courteous staff, particularly Jessica and Tracie, who provide excellent customer service and make the rental process enjoyable. Many reviews highlight the quality of the vehicles, such as new trucks, which perform well over long distances. However, there are some concerns regarding security and wait times at the storage facility. Some customers reported encountering questionable behavior on the premises and experienced long wait times when checking in or out. While the customer service is generally praised, the need for more staff during peak times and better security measures is noted. Overall, U-Haul Storage of U-City has both positive aspects and areas for improvement.
The U-Haul ppl were awesome (LOVE that they are collection point for the donation to fire victims!!!) and Jonathan, especially, as he was my primary point of contact today.
July 2026
Jonathan was outstanding in helping get me set up with my rental. The guy deserves a 10/10. It was a very positive interaction with the location to pick up rental.
May 2026
I just want to say, if General Manager Jess ever runs for Presidential Office- You have my vote! Jess is a dynamic problem solver, a fast thinker, and an honest human being. Thank you for your help today!
