Hertz Car Rental - Spokane International Airport
Car RentalHours:
9000 W Airport Dr, Spokane WA 99224 Hours
About Hertz Car Rental - Spokane International Airport
Hertz Car Rental at Spokane International Airport provides a mixed experience, with many customers reporting efficient service and others facing significant issues. Positive reviews highlight a fast, easy, and hassle-free rental process with quick check-in and no lines. The staff is frequently described as professional, friendly, helpful, accommodating, extremely kind, and amazing, with specific employees praised for saving trips by finding vehicles at competitive prices. Vehicles, including midsized SUVs, are noted as clean, comfortable, and perfect for trips. However, a serious negative experience involved a problematic "bait and switch" situation. A reserved economy car was unavailable, and the customer was initially offered a large van, then pressured into expensive upgrades. This was called unacceptable and the worst of its kind, citing a lack of principle from the management. While corporate intervention later improved the resolution, the incident left a poor first impression. Overall, experiences at this location vary sharply between very smooth, helpful service and frustrating managerial practices regarding vehicle availability and upgrades.
Most Recent Reviews
June 2026
This was a super smooth experience! Great service and wonderful car! Great gas mileage! Will use this company again!
June 2026
No gold line at counter. Long lines. Can't find reservation. Reservation made in app does not show up. Nothing but problems.
April 2026
Overcharged for fuel. I definitely brought the car back with a 4/8 tank, not a 2/8 tank.
More Comments(236)
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- Spokane, Washington