Hertz Car Rental - Spokane International Airport

Car Rental
Hours: Hertz Car Rental at Spokane International Airport provides a mixed experience, with many customers reporting efficient service and others facing significant issues. Positive reviews highlight a fast, easy, and hassle-free rental process with quick check-in and no lines. The staff is frequently described as professional, friendly, helpful, accommodating, extremely kind, and amazing, with specific employees praised for saving trips by finding vehicles at competitive prices. Vehicles, including midsized SUVs, are noted as clean, comfortable, and perfect for trips. However, a serious negative experience involved a problematic "bait and switch" situation. A reserved economy car was unavailable, and the customer was initially offered a large van, then pressured into expensive upgrades. This was called unacceptable and the worst of its kind, citing a lack of principle from the management. While corporate intervention later improved the resolution, the incident left a poor first impression. Overall, experiences at this location vary sharply between very smooth, helpful service and frustrating managerial practices regarding vehicle availability and upgrades.

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1. Spokane, Washington