JCPenney has been a reliable shopping destination in Spokane, WA, since 1902, offering a broad range of products including fashion, home decor, beauty, and accessories. Customers appreciate the store's exclusive brands like St. John’s Bay and Liz Claiborne, which provide comfort and style at great value. Many shoppers enjoy the high-quality items available and often find the selection better than larger stores. However, some experiences highlight areas for improvement. Customers have noted difficulties in finding assistance, with instances of wandering the store without seeing staff available. While some salespeople are friendly and knowledgeable, there is a call for better customer service and more visible staff to guide shoppers. The store layout has also created confusion, with unclear signage leading to checkout and assistance areas. On a positive note, the in-store salon receives praise for its friendly atmosphere and skilled stylists, particularly one who is well-liked for his attentive service. Overall, while JCPenney offers a pleasant shopping experience with quality products, enhancing customer service and store navigation could significantly improve customer satisfaction.
Sales clerks were very nice and professional. My granddaughter was treated with respect and assisted to find her prom dress. Great sale and beautiful dress. Was treated way better here than Nordstroms treated her.
January 2026
This store is perfect for all ages. They sell not only clothing but also many related products. You can always find something on sale.
January 2026
Diane, Aaliyah, Addison and Christine were so very helpful to my family and myself during the holiday season! We appreciate them so much! Their customer service skills are top tier! Thank you lovely ladies.
