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“I had a package that our mail carrier tried to deliver, but the name on the delivery was my maiden name. USPS was going to send it back to the sender (which was in NJ), so I quickly called every USPS in town to find which one had my package.I got in touch with Angela at this location and she was amazing! She asked for the tracking number and realized the mail carrier was still in the building. She put me on hold, ran to get the package, and held onto it for me until I could swing by this location.I wanted to write a positive review and give a shoutout to all of the USPS workers, as this is a crazy time of year. THANK YOU GUYS FOR ALL OF YOUR HARD WORK! <3”
“I had to get a passport and the team made it very easy for me and helped me along the way for the small things I missed. Alex was a true team player and while helping me she took care of a problem customer with Kindness but still firm. Really appreciate the team for keeping everyone safe and diffusing a difficult situation. I would have left a review on USPS website but it sends me to an Invalid URL. Hopefully this will suffice.”
“I appreciate this postal location so much. Their service is excellent, people are knowledgeable and if needed, you can call the branch manager and ask them questions directly.They've assisted me with vacation holds and post office box requests.I can't recommend the quality of this branch enough, how its run, services they offer and the people on staff. I love USPS and this branch is one reason I do.”
“Kay was very informative and caring, very precise with her job and knows her information very well. She went out of her way to make sure we knew what we were getting into and making the right choice.”
“Overall, a 5-star experience. The change in management has brought about a noticeable improvement in every aspect of the store. The staff is now more attentive, knowledgeable, and friendly than ever before.”
“I did not think this Yoke's had the excellent sandwich/burger lunch options offered at other stores in the area. Random stop a week ago showed that they, too, had started doing that. Cool, because they're a lot closer to the abode than the ones downtown. The sandwiches here were as good as our other experience on Montgomery, so no issues there. Some things to mention... They were pretty slow, and it was not a busy deli in mid-PM. Second, the small dining area in front of the store is blocked off by lots of....stuff, and you're not in their line of sight. After 25 mins, I stood up to check things out, and the gal who took my order said in a flustered manner, 'Okay, there you are!' She probably took a few laps around the store with our food. Regardless, for a $6.49 daily sammie special, with an included side, I'll take the very minor inconveniences. I'm frugal... ;)”
“I came in with mail in many different sizes going to many different places. No waiting line. The clerk was knowledgeable, helpful, and calm. Thanks for the great service!”
“Supervisor and clerk went out of their way to help me find my lost package. When they were unable to, the info they provided helped me get the company to send a replacement! Thank you!”
“About a year ago, there were huge delivery delays in my neighborhood (N. Minnehaha) that shocked me. I never learned for sure what the problem was. But the reduced staff who labored away at the office, facing the ire of residents, displayed courage and patience. The mail eventually got back on track. And three months ago, it was at this office that I met with the most remarkable kindness I've ever encountered from the USPO. When the clerk, a personable woman with a British accent, found out that the parcel I planned to insert into one of the standard mailers contained only DVDs, she not only told me that I could save over ten dollars by using my own packaging and using the media rate, but she went to the back, found a box with two of the right dimensions, trimmed the third dimension down, packaged the DVDs, taped it, etc. When I thanked her for all this above-and-beyond, she said that she was happy to do it since I was, at the moment, the sole customer.”
“I ordered a package online and it was accidentally shipped to an old address. I was able to call this USPS directly and was connected to an employee immediately! Rarely these days can you actually talk to a live person right away.I asked if they could hold the package and they were able to catch it right before it went on the delivery truck to be out for delivery. My husband was able to pick up the package on my behalf. I really appreciate what the employee did for me, thank you!”
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“Been doing business with this post office for years.. wouldn't even try anywhere else. They are fast friendly and knowledgeable. Great customer service is an added plus!!!”