Comfort Inn & Suites Downtown Tacoma is an older hotel located close to the Tacoma Dome and nearby attractions like Freight House Square. The hotel offers simple, clean rooms with comfortable beds and a convenient location within walking distance to Tacoma Dome Station, making it easy to access transit options such as the T-line, Sounder, and Amtrak. Guests appreciate the friendly staff and the breakfast, which is described as excellent or simple but satisfying. However, the hotel faces some challenges. The elevator has been out of service for over a year, making it difficult for guests with mobility issues to access upper floors, as they have to walk up stairs. The safety concerns are noted, especially since the only nearby feature around the hotel is stairs, and some parts of the hotel, like the lobby ceiling, are under renovation with debris still present during stays. Wi-Fi connectivity is unreliable, often cutting out and requiring guests to log back in repeatedly. Some rooms have issues such as a cramped bathroom or a shower that doesn't drain properly, which can detract from the stay. Additionally, certain amenities, including breakfast offerings, were affected by ongoing construction. Overall, the hotel is valued for its location, cleanliness, and friendly service, but guests are disappointed by the ongoing maintenance issues and lack of accessibility due to the elevator outage. Despite these problems, many guests express willingness to return once renovations are complete.
