“I have been trying to find the perfect school outfits for my granddaughter who has severe sensory issues. She doesn’t like anything that’s scratchy or tight on her skin. When I walked in I was greeted by this very nice associate, she seemed to be the only one on the floor. She was so patient with all my questions and helped me find matching outfits! She reassured me of their return policy just in case my granddaughter didn’t like anything. It was so nice compared to Walmart and target near by!”
“The layout of this store makes finding what you want so easy! All the employees are friendly and helpful. Due to its size, you won't find everything there that is online.”
“We visited to find some shoes for our adorable 2-year-old son, and the lovely staff member who assisted us was incredibly patient and kind. She took her time to show us around 5-6 pairs until we found the perfect pair for him. A big thank you to the wonderful staff! ?”
“I hope this business stays around for a much longer time. They always have great sales and if your looking for the guy section in the Tacoma mall, you have to take the elevator up to the second floor”
“Amazing prices for lightly used kids items of all ages and even free items on things that have a little more love into them on certain days! Very nice friendly staff and a kid friendly store.”
“Karina with a K was a horrible individual. I was so close to losing my cool, but for obvious reasons I can’t. But I was there twice over the last two days and I spent my childhood roaming these hallowed halls (when the Bon Marche was here), so I couldn’t let the incredible work of literally every other employee and the manager go unnoticed. Though Karina said “may you have the holiday you deserve,” and I was briefly tempted to correct her error, the manager and the other regular staff helped me, my sister, my brother yesterday. I’ll call corporate separately about Karina, and speak to her about unprofessionalism, but this store is full of staff that cares, and that deserves to be celebrated, especially during the holiday season. Super props to the manager. As most people, I’ve shopped at H&M for years, and to grab gifts and fast fashion finds, but knowledgeable, kind staff take the experience to the highest level. Again, Karina was horrible, but literally every other team member was kind, informative and intelligent. Kudos to the management team”
“The staff here were so sweet to me and persisted in getting a return for me when their computer system was acting up!! They kept apologizing as if it was their fault. Just wanted to give a shoutout <3 10/10 customer service, really went above and beyond”