Tapco Credit Union offers a friendly and helpful environment, with staff members like Jordan, Gabby, and Sandy receiving praise for their attentive service. Customers appreciate the ease of opening new accounts and the convenience of same-day credit card services. Jordan, the branch manager, is recognized for her knowledge and ability to guide customers toward better financial options, such as high-interest Money Market accounts. Sandy is noted for making visitors feel welcomed, going above and beyond in her interactions. Despite its strengths, some customers have experienced challenges, particularly regarding financial protocols and service limitations. Issues like delays with wire transfers and the lack of accessible wiring instructions on the website have led to frustration. One customer highlighted the additional fees associated with wire transfers due to third-party involvement. While some reviews reflect a mix of good and poor experiences, many still feel that Tapco deserves higher ratings for the quality of customer service provided. Overall, Tapco Credit Union demonstrates a commitment to customer care while facing some operational hurdles that need addressing for a more seamless member experience.
In a busy and nicer area of Tacoma, but the ATM is old like 1820, I won't waste my time to come here again! They need to update their ATM, until then I won't recommend this credit union to anyone!!Seattle credit union is the nearest by, their ATM is so new, you will know why I said this one is 1820!!
April 2024
Jordan and Gabby are friendly helpful and smart. Opening new accounts is easy with this awesome team. A nice feature at Tapco is the same day credit card service, no waiting for the mail. Thank you!
December 2023
Shoutout to Sandy who always makes me feel so welcome and cared for when I come in. She goes above and beyond to be sweet to me and my dog.
