Tapco Credit Union offers a friendly and helpful environment, with staff members like Jordan, Gabby, and Sandy receiving praise for their attentive service. Customers appreciate the ease of opening new accounts and the convenience of same-day credit card services. Jordan, the branch manager, is recognized for her knowledge and ability to guide customers toward better financial options, such as high-interest Money Market accounts. Sandy is noted for making visitors feel welcomed, going above and beyond in her interactions. Despite its strengths, some customers have experienced challenges, particularly regarding financial protocols and service limitations. Issues like delays with wire transfers and the lack of accessible wiring instructions on the website have led to frustration. One customer highlighted the additional fees associated with wire transfers due to third-party involvement. While some reviews reflect a mix of good and poor experiences, many still feel that Tapco deserves higher ratings for the quality of customer service provided. Overall, Tapco Credit Union demonstrates a commitment to customer care while facing some operational hurdles that need addressing for a more seamless member experience.
Two years in tacoma now and still real enjoying banking with Tapco. Real enjoy my sixth ave. Branch. The main tellers Sandy and Beatrix have fabulous customer skills and have handled many types of transactions for us. Keep up the great work sixth ave. Tapco!!
May 2026
Beatrix was the best teller I had I will most definitely be back
January 2026
Enjoyed being welcomed as a new member, greatly appreciate her patience and attention to my concerns. Thank you, Jordan!!!
