10AM - 8PM
4502 S Steele St K901, Tacoma
Mobile Phones
“Very efficient and very friendly.
My experience was great with quick repair
He has fixed my s21 plus and s20 5g, changing the led screens.
I highly recommend any one to try quick repair”
“I treat my phone like a hockey puck, so I frequent the Zagg kiosk in Tacoma. Those dudes slap me a new skin on with no bubbles, hair, or slack in it like it’s nobody’s bidness! They’re fast, efficient, & fun to chat with while they’re working!”
“Jude was very patient and helpful at Verizon ? took us a looong time to get my Pixel9 phone to activate. He was SO patient, professional, and persistent. In getting new phone to activate.”
“Great customer service, my sister needed to repair her old phone and walked out with a newer phone. Michael helped us and he was informative and detailed explaining the process. Very easy, quick and smooth one.”
“Not only1 but 2 of workers they were both so helpful. Myself being Elder nit understanding all technology of how everything works..they showed & fixed apps DIDNT need.THEY WERE GREAT!!!
I noticed other workers were very friendly to there customers.”
“I have been having difficulties with my TMobile SyncUp Drive ever since I had to upgrade to the new style. It flat out just didn't work. I went into a different location 3 times and they couldn't help me. I called customer service and still no luck getting it to work.
I walked into this T-Mobile and they were able to help me within in minutes. The problem? The SIM card on the new SyncUp wasn't linked correctly.
Thank you team for getting this resolved for me!”
“Honestly the people here are actually helpful I’ve been to different AT&T around the states like 5 of em and after 7 years going in and out of em this is actually a particularly helpful one . They do need more help at some times but they do acknowledge your presence.”
“Inside it is nice and open not. Except for the phones on display by the door the phones on display in the middle of the room are off. The prices look to be decent. They don't have the OtterBox phone case. To make up for that they do have 13ft drop protection phone case for $30 for soft shell case $25.”
10AM - 7:30PM
14912 Pacific Ave S, Parkland
Mobile Phones
“Went in for a upgrade and Richard got me hooked up with the newest galaxy phone for me and my wife for FREE!!! And are bill is still the same for both lines. This is my fourth transaction with Richard. Thanks a lot for your help!!?”
“Michael was the best hands down sales rep ever! Coming in from out of state he made purchasing a new phone and line a fast, easy and painless process. Plus his partner (DJ Jazzy) Jess had a ? Playlist on the entire time make the whole experience such a vibe ?”
“The lady, whom I'm assuming is the manager, was very helpful with my upgrades. Activated my phone quickly and was courteous to other guests as well. Great job.”
“I really appreciate the customer service that I received at metro today on 6th Avenue. Sprague That helped me get into my account that I have been hacked out of and I'm just so happy to be back on my phone.Thank you guys at metro.”
“I only had a quick visit here but the place is nice the staff are friendly and helpful parking is okay as long as it's not during the busy hours... I just wanted to inquire about RV internet package but didn't end up buying anything just information for my early retirement coming up soon”
10AM - 7PM
5914 6th Ave, Tacoma
Mobile Phones
“I was in a few weeks ago, i worked with Dylan Voller while making the switch from metro PCS and not only was Dylan very professional and knowledgeable but extremely easy to talk to in general in between getting everything set up. I can tell he’s a wonderful employee and all around great person, I really wanted to give him a good survey but never got one. Thank you Dylan !!! And thank you T-mobile, glad I made the switch”
“Daka you are AMAZING!!!!He needs his own shop. Customer service SUPERIOR! knowledge of products SUPERIOR! I'll always come to see Daka he gets it RIGHT the FIRST TIME!!”
“Metro by T-Mobile 72nd good customer good customer service they treat me well kind of like I would recommend anybody to come right here Metro by T-Mobile good service good price people that is nice and very friendly it's a place when you come here”
10AM - 7PM
2901 S 38th St Ste D, Tacoma
Mobile Phones
“Went the in a panic because my phone broke. I was met with a cheerful, knowledgeable, and kind-hearted representative. She quickly helped me find the best phone at the cheapest price and her personality was beyond anything I've ever seen before. Wonderful. Plus when cricket says your package is 55 dollars they actually charge 55 dollars. No surprise taxes or fees.”
10AM - 7:30PM
2522 S 38th St, Tacoma
Mobile Phones
“Walked in today to see Kem handling a troublesome customer with grace and professionalism. Could not have handled it better. He helped me get a new phone a few days ago and helped me again today!”
“Oh my goodness “Andrea”and jouse was the best!!! Like they helped me purchase a WiFi box for my new apartment! Very friendly and understanding! Wonderful customer service! Very patient and kind! You guys need to hire more great staff like them!!!!”
“Michelle was very professional, patient and knowledgeable. Guided us through our options and helped is with concerns we had over competition. I always believed Metro PCS was a subpar cellular company but personnel like Michelle make it better and more efficient than the "Big" corporate stores. Thanks Michelle!!!”
“I recently got a metro phone but the lady who helped me in another store wrote down the wrong number. I came here and Marco and his fantastic team not only helped me but got me to buy more then I came in for but made my family so happy. I will never go to another store. Thank u Marco and his fantastic team.”
“I'm not sure why these guys get bad ratings. They were very kind and helpful. They listened to my problem and suggested an option that saved me a ton of money! I really appreciate the attitude of customers first rather than taking advantage of the vulnerable situation I was in. Thank you!!!”
10AM - 8PM
212 Garfield St S Ste 106, Tacoma
Mobile Phones
“So impressed with this location today!
I worked with Lex who was not only setting my new phone up, but also helping other customers and giving other employees assistance as well.
Matty was helping an older woman next to me, and he was so incredibly sweet with her. He set everything up for her - her Face ID, Siri, all of her settings! The customer had told me that she’d had bad service at a different location and was feeling discouraged. I think Matty really turned that around for her. He asked her small talk questions and kept her company as her phone updated, all while still helping other customers.
They got pretty busy but the small team was able to clear out a full store and assist waiting customers by working really well as a team.
This is definitely going to be my new go-to T-Mobile store!
Again, just want to say Lex and Matty gave great service! I was so impressed at the above and beyond help me and that other customer received.”
“I was in the Tacoma area to run a marathon, so I stopped in here to buy some drinks. Everything was well organized in the drinks section, so the items that I was looking for were easy to find. The prices were also pretty reasonable. Since I only had a couple of items, I got in line to use one of the self checkout kiosks. It was a quick and easy transaction which is on par with almost every Target that I've visited.”
“Had an amazing experience upgrading a line. Courtney and Franklin were wonderful, willing to answer my many questions, and they took care to make sure everything went smoothly. I will make sure to return here for any future upgrades, they are highly recommended.”
“Love the Customer Service, Professionalism & Fast Service of this location! ! The Sales Rep #: ****903 who helped me today was Kind & Great! Thankful for his help. However, I wish he would've known the different sizes of Apple Watch Bands you can get. I purchased an Apple Watch today & the band was small. I asked for a bigger size, and his response was, it was the only size they carried!! And instead of looking for other options that would help me? He recommended I buy a bigger band from Best Buy, Apple Store or Amazon. Now, why would I want to buy another band for it when I just purchased this new watch expecting for this one to work?? Just more money out of my pocket spent!! Anyways, luckily another nice coworker overheard our conversation and told the sales rep to check in their safe box or the back for a bigger size cause the one we had was small/medium. Unfortunately, they didn't have any available. So, I settled for a black band they found in one of their drawers. It was a bit disappointing because I had purchased a White/Silver apple watch, but walked out wearing a black one. Thanks for your help, but hopefully this review will help some staffs get a little more training.
Thanks!”
“Did an online order that Verizon messed up in multiple ways. Had to come to the store a couple times to get everything fixed. Dwayne was great and got the problem resolved right away on my 2nd trip; I wish I would have gotten him the first time. I’ve been a Verizon customer for 15+ years and Dwayne turned this experience from terrible to excellent.”
“Antoinette in your "site to store pick up" team is amazing and works hard! She is so helpful, please promote her. :) Also - love your prices, Walmart! - Signed, a happy customer”
“the customer service was outstanding. They made sure that everything worked. they made me feel right at home. It made it more at ease and to be there for such a long time. I really do appreciate the customer service that I have received. I will continue to keep going there if I have any problems.”