Northwest Collision is a highly regarded autobody and collision repair shop known for its exceptional service and customer care. Customers appreciate the generous and compassionate approach of the staff, especially when unexpected issues arise. For instance, one customer received a free service to fix a loose bumper just before sending their son to college. The employees are described as polite, professional, and dedicated, with a commitment to providing quality work, often resulting in a busy schedule. The shop has a long-standing reputation in the Walla Walla valley, and many customers express their intent to recommend Northwest Collision to friends and family. The staff, including Chad and Jeff, are highlighted for their expertise and willingness to assist, providing clear communication about the repair process and options. Customers also value the convenience offered, such as transportation services while their vehicles are in the shop. Overall, Northwest Collision stands out as a trustworthy choice for anyone in need of autobody repair.
Great customer service.Car came out as good as new, Went beyond by including head light restore for no extra charge,
March 2026
I had an issue with a car door that would not close and was able to get technician Jeff to fix it for me. The service was great I hope I never get in an accident but if I do I would give Northwest Collision call!
February 2026
Overly exceptional customer service. After getting into a car accident this month, it only took 2 days total for repairs and a seamingless process of handling rentals and claims with the at fault party's insurance. Thank you for making my literally brand new car- new again! Thank you SO much DeeDee and Ezma. ❤❤
