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“Shout out to Marco Zungul at the Tacoma branch. I showed up close to closing, in panic mode, dealing with ID theft, and needing a replacement debit card for travel. Due to my arrival time, I had low expectations for what could be done. Marco was awesome and gave me outstanding customer service. Five stars!”
“Just spent a few minutes with some customer service.Unfortunately , i'm at an airport and got disconnected through cell phone issues.. When my call was dropped, I received a call from them immediately..
They were professional and understood my needs and took care of them in a short , polite phone call , thank you”
“I've been coming here for a while now and every time I do everybody's super friendly. Today I showed up 15 minutes early fully expecting I was going to have to wait in the parking lot. No big deal it is what it is. However a couple of the employees were out front picking up trash from whatever went down at BWW last night the doors were open so I walked in not realizing that they still were not technically open. However everybody was extremely nice and helped me out before they were even open.”
“Ciara went so far above and beyond my expectations. She made my banking experience, wonderful, easy, and I’m going to tell all my friends to bank here.”
“Outstanding customer service from Angelica at Hapo on Duportail. She assisted me in setting up minor accounts and was very, very professional, helpful and friendly!”
“I've been banking at Numerica for years. The staff has always been very polite and helpful (I use the Duportail branch). But lately, I've had occasion to use their help number on some transactions that were declined as possible fraud. Both times, the agents have been incredibly kind and helpful. I don't remember the first person I spoke to last night, but tonight, the help line person called Steven was exactly what I think every person hopes their customer service interaction will be like. Please convey my kudos to him and everyone else at Numerica.”
“I've worked with Cynthia and her team a little over a year, and I am super impressed with their focus on customer service. They are awesome to work with! Bonus points: I've been to the Gage location in Kennewick many time as well and they have been great too. I appreciate doing business with Numerica!”
“Had to place stop payment on reoccurring payment that could not be done through company. Zero charge at bank and Teller at his station could not have been more helpful in every way‼Thank you Gesa for your excellent services ‼”
“The best bank ever for small business owners! Never have I had a bank that works so hard to help me and my business be successful. A true community bank with outstanding service!!!”
“Jon baldridge is the best teller between all of your Tri city locations he’s quick precise and very knowledgeable without Jon I’d be banking with my personal and business accounts elsewhere.”
“My review is closer to 4.5 stars. Good people overall, I thank them for their help. They were able to get me a lower rate on my auto loan. Had some issues with the loan officer not responding to my emails (which concerned important documents), I hope they can work on that. But they are very nice and eager to help. I recommend them.”
“A credit union is a little different than a bank. By buying the shares to membership, you're part of something. I'm not sure exactly how much of participation you want to have with your credit union, but because you are a member, if you do have a Civic mind which I don't, you can get more involved with the company. I choose not to. I've been very happy with the service I've been getting and I've been getting service from them for decades.”
“Jennifer Retana is absolutely amazing! She helped me so much with my accounts and I am so greatful for her!♥️
All the staff was so friendly the moment I walked in, I absolutely love banking at STCU highly recommend!”
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“TEN OUT OF TEN! I needed assistance with an account question and team member Jenifer gave me a step by step way of doing things and was VERY helpful. I love Gesa and how nice everyone is. Their 24 hour 364 day a year number to call with any questions is above and beyond. Thank you Gesa!”