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“Shout out to Marco Zungul at the Tacoma branch. I showed up close to closing, in panic mode, dealing with ID theft, and needing a replacement debit card for travel. Due to my arrival time, I had low expectations for what could be done. Marco was awesome and gave me outstanding customer service. Five stars!”
“We went to HAPO to see if they could give us a loan quickly for a vehicle and they were able to fund quickly so we wouldn't miss the deal. They even decreased the rate at the last minute to save us some money. We are very pleased with their service and would highly recommend to anyone!”
“Been with GESA since 1992. Great personnel. Call 24 down frequently...but that is improving.one problem..big one...I purchased a cashiers check..took to who I made it out too..now it is lost. So I go back to GESA and tell them. I am told I can not file it as lost for 90 days..then once ive done that they can do a search..and could not guarantee when those fund would be back in. Are you kidding me?!!!So basically they are holding my Three thousands dollar lost cashiers check hostage for over 3 months..I have the receipt..the company I wrote it to has not processed. Told I can buy another one and if not found they'll refund....but according to them we cant even start the search or cancel cashiers check for over 90 days. Ridiculous!”
“The people at this branch are awesome! I have my car loans through them and whenever I have questions or concerns they get me in fast and are extremely helpful. I've had multiple gals help me and all of them are really kind, treat me like a real person and so helpful to my needs. The feel when you walk in is a great one too.”
“Eric is the home loan expert I talked to. He helped my decide which loan would be best for me. He was so pleasant and informative. He never made me feel rushed, even though I had 1000 questions.”
“Fantastic crew and service level every time I visit. Always quick to help. Do most of my banking online/app which are easy to use, but when you need to go in and talk to someone, they do great!!”
“Jesus V. helped me and I was very impressed by how knowledgeable he was. He made my day and I will be returning and hope to work with him again! 10 out of 10 impressed”
“Yes i was in a couple weeks ago and want to say howw much i appreciated the help of Sierra Madrigal and Yaya Nogueria. They were so helpful and helped at the counter and arrange appt with the branch manager Reyana Morales to get some documents notarized and a bank medallion stamped on some other documents? Everyone was very polite and helpful. Even after I forgot some documents Reyana was able to fit me in when i returned. I was a manager for a large area and many people but have been retired the last few years, but always appreciate good service.”
“I have been banking with Gesa Credit Union since I began my business, nearly 8 years ago. I have always received personable, prompt service. Their tellers are knowledgeable and always happy to help. I highly recommend Gesa for your business needs!”
“Re: Loans: This local branch is awesome, but here's what you need to know regarding loans with Numerica. DO NOT APPLY FOR A LOAN ONLINE! If you want a nice, quick and easy experience, you MUST do everything through your local brach. If you apply online, it goes through remote loan employees who will make the process long, drawn out (weeks), and will make it as inconvenient as humanly possible for you, and for any potential private seller. For loans, just remember, LOCAL BRANCH ONLY!”
“Jennifer Retana is absolutely amazing! She helped me so much with my accounts and I am so greatful for her!♥️
All the staff was so friendly the moment I walked in, I absolutely love banking at STCU highly recommend!”
“Why would anyone give GESA, especially this GESA one star. The previous comment speaks for itself ~DUH We have been members of GESA for over 30 years. When they began opening the satellite offices it was great! This is my favorite. The people are so helpful and patient. They explain things well and are accurate & efficient. There are other branches I avoid, however this is the best!”
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“TEN OUT OF TEN! I needed assistance with an account question and team member Jenifer gave me a step by step way of doing things and was VERY helpful. I love Gesa and how nice everyone is. Their 24 hour 364 day a year number to call with any questions is above and beyond. Thank you Gesa!”