L & S Toyota of Beckley Parts is highly appreciated for their outstanding customer service and dedication. Customers have shared positive experiences, highlighting the helpfulness and professionalism of the staff. When facing car trouble, one customer praised the service team for quickly evaluating the vehicle and working to replace a radiator, demonstrating care and concern during a stressful situation. The staff went above and beyond by arranging rental cars when their SUV needed repairs, with the service manager personally driving to pick up the rental, unload and load vehicles, and ensure the customers could continue their trip. Customers also appreciated the friendly and patient approach of the sales team, especially during the purchase process. They described the staff as kind, understanding, and helpful, making them feel more like friends than just customers. The dealership was especially commended for their patience and ability to accommodate special needs, such as understanding autism and ADHD in children, which made a significant difference for families. Overall, the dealership provides a welcoming atmosphere, with staff who are professional, caring, and attentive to individual needs. Many customers highly recommend L & S Toyota of Beckley Parts for their honest service, helpfulness, and positive experience, making it a trusted place for both sales and service needs.
There wasn’t any pressure from Mike. Ronnie was absolutely amazing. He explained all the paperwork clearly. They were both kind, patient, and understanding. I felt like a friend, not a sale. They are true assets to L&S.
September 2021
Everyone here is so friendly and goes out of their way to make the car buying experience the easiest! This is definitely my new “go to” for car buying! Couldn’t recommend this place enough!
