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“Big Chimney Branch of United Bank has been the greatest! I contacted them to help with a family members account. They have always provided a professional service with a smile, fast response, and have been enjoyable to work with every time. Samantha Sims and her team have been helpful in every way. They are the Best!”
“Bank is nationally known with locations along East Coast . Great friendly service convenient locations in Charleston . Visit this bank for fast and easy customer service or drive in window .”
“I worked with Natalie Shelton on my first home loan. She was a true blessing to work with. My experience with her in this process was absolutely outstanding!!!! I definitely recommend CNB!! 😃”
“I ended up getting scammed and all my accounts was on hold and the main office was going to cancel my accounts. I’ve banked with 53rd since I was 18. I’m 35 ! Matt at the kanawha city branch saved my butt ! He worked with the fraud department and fixed my problems ! He’s the best and one of the main reasons I stay with 53rd ! Thanks Matt”
8AM - 4:30PM
3418 MacCorkle Ave SE, Charleston
Banks
“We went in today to set up our new account and because of work we had to go in close to closing. Even with kids in tow both of the ladies there were super nice and we had great conversations while getting all of the paper work done. We ended up being there a good bit after closing but I never once felt like an inconvenience. I would gladly reccomend banking here.”
“Danielle Dickens, a personal banker working for this company has assisted me greatly. I recently had a car accident that resulted in having some debt left from my old vehicle after insurance did its part. Danielle not only helped me by giving me very fact based info on my account, but she also kept in touch with me in a very professional but also human way. Im very impressed with this representative and believe if the world had more like her then the world would be a much smoother place.”
“Best bank around! They’ve deposited so much money for me. It took a while but I finally even earned a free popsicle!! Ask for Chris in there.. he’s the man”
9AM - 4PM
500 Lee St E, Charleston
Banks
“They are very friendly and do their best to get you out in a timely manner. Have never stood in line while they chat with the regulars like at the South Charleston branch.”
“Good works deserves good recommendation, I appreciate the effort of Mrs Caroline Jones for helping me work from home despite being quarantined. Profits been made weekly as she promised, i invested $700 and now making $17,200 weekly, All thanks to her, wouldn’t have been easy during this lock down she made me and my Family smile, Send her a DM and thank me later”
“Poca Valley truly feels like you’re working with local. Easy to connect customer service through their call center, or branches; met with local voices and people. One very underrated feature is their unique hours with service of extended hours on Fridays and Saturdays for in-person service, for those that have issues making the traditional 9-4 banking hours. The new & improved app also makes it simplistic & easy to manage all business, loans, accounts, etc. Ultimately, they want to work with local businesses and people & you’ll find they will go the extra mile. If you’re someone that uses or needs loan, via auto/mortgage/etc, PV also generally credits better rates when you have multiple accounts there. Had nothing but exceptional service, for years! Definitely look to PV!”
“I gotta say this bank and the people are very helpful and the branch manager he goes above to help out. I don’t have slot in my account but they are very understanding when I go overdraft. It has been a life saver. Many times with their overdraft privilege. Thank you”
“Tellers are always polite. They even remember me by name. I have never had a negative event with this bank. I would and do recommend this bank and I especially enjoy and compliment the Leon Sullivan Branch Tellers.”
9AM - 5PM
1316 Kanawha Blvd E, Charleston
Banks
“The whole branch is wonderful. I’ve been with them since 2017 and have never had anything but positive experiences. Jamie Rizzo, their manager, might be better at her job than anyone I know. She is so direct and friendly and brilliant, she makes sorting out finances and loan applications and everything you need done financially so, so, SO much easier. I’m a musician and state employee, far from a rich man, and it doesn’t matter if you have a million dollars or a hundred dollars to your name - Rizzo runs her team in a way that everyone - even the broke little guys of the world - feel respected and like they have a professional in their corner. I’ll never bank anywhere else.”
“Chase is a bank that I have had a long standing relationship with. I travel a lot for business and have been in many locations and cannot recall ever having an issue in any of their locations. I definitely recommend either this location or any of the Chase locations.”
“I love Liz! She is the best, she honestly makes my banking experience with Truist so much better. She is so knowledgeable and I love her positive energy. She set up my account for me originally, and today she was happy to answer questions for me about building my credit and what my options were through Truist. She has always been so helpful and encouraging!”
“I've had nothing but positive experiences at this bank. The staff here are a big part of the reason I still use Chase as my primary bank. They always remember me and ask about my daughter by name when I'm there, they take time to talk about banking and investment products, and even when Wayne is busy, he has taken time to help me with last-minute notarizing of paperwork I needed related to probate and dealing with my husband's estate. Shane has been amazing as well. He is friendly and takes time to listen to my financial goals and help me understand investment options. The tellers are always so friendly. Susan in particular always says hello to me and gives me a sucker to take to my daughter even if I'm not at her window. Everyone there is always so kind and helpful. I don't understand people in some reviews being angry that they needed an appointment to open an account or do something else. These things take time, the tellers aren't trained to do it, and businesses can't keep an army of people on staff so you don't have to be bothered with making an appointment. They will absolutely work with you without an appointment if they have someone available, but other customers exist, and they probably had an appointment. The tellers have all been polite to me. To some degree, we are treated as we treat others, and some customers seem to be angry that not everything revolves around them, but I've never observed anyone in that bank being rude to a customer.”
9AM - 4PM
901 Lee St E, Charleston
Banks
“They've been improving their quality of service and dealing with staffing issues during these tough times.They had an update to their system earlier this year that didn't go as smooth as they wanted but these things happen.Couldn't ask for a better bank.”
“It is the Christmas season in Charleston West Virginia, and I am writing this review strictly on a decoration basis. The lobby is beautiful. If you have a moment, step in and enjoy. Here are a few pictures to tempt you.”
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“My experience with Virginia Coleman was great. I was having problems signing into my checking account, I called customer service for help, and was fortunate to get Virginia. After a detailed verification, she then assisted me and in short order, had everything working. She was delightful to deal with, and I appreciate United Bank employing talented associates as Virginia.”