United Bank has a long-standing history of providing safe, sound, and secure banking services since 1839. The bank prides itself on building strong relationships with its customers and communities, offering competitive products, rates, and technology. What truly sets United Bank apart is its exceptional customer service. Multiple reviews highlight the dedication and patience of the staff, with employees like Kimberly Roberts, Virginia, Joseph Estep, Chantel Smith, and Beth Coleman receiving high praise. Customers appreciate how staff members are friendly, patient, and willing to walk them through processes such as online payments and loan inquiries, often taking the time to ensure understanding and resolve issues thoroughly. Staff are described as knowledgeable, calm, and caring, with a genuine desire to help. Many reviews mention the staff’s professionalism, kindness, and willingness to go the extra mile, making banking with United Bank a positive experience. Overall, United Bank combines its strong history and reliable banking practices with a dedicated team committed to delivering excellent service, ensuring customers feel valued and supported now and in the future.
Every time you call, you always get a person that immediately picks up the phone, which is very rare for a bank.
I really enjoy working with them
June 2026
Melissia H. is fantastic! She helped me quickly and efficiently with the best positive attitude! Its staff like her to make me stay with United!
June 2026
Had a great call with United Bank, Customer Service. They are positive, receptive and listen to your issue. They solved my issue with only one call in a quick manner!
