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“Xavier took the time to help my mom with a very quick and smooth transition on getting a new phone. He even offered and showed all the benefits that she (we) could get as a family.Also was offered new internet service that is lower than what she pays now. Xavier was very thoughtful and took the time to help us with all of her (our) needs”
“I'd had an issue with the charger port on my phone for a while which was getting worse, and was sure I was going to have to replace it. I took it to Unplugged; they gave me a couple of options, and suggested trying the less expensive one of cleaning the port first. That took care of it and it's working with no problem! I was in and out in no time! The guys were great and provided excellent customer service at a great price! Very pleased!”
“Robert was very professional and outstanding to work with , all of the staff went above and beyond to repair a screen for Google pixel , Shipping takes time but they do a really good job! would always use Cpr from now on. Thank you the whole team have done really great.”
“The customer service at this Verizon went above and beyond. I had to bring my two little girls with me, and every member of their team helped me with them. My girls are very young, so they're also very wild. Not once did they make me feel like bad about them running around like maniacs. They went out of their way to play with them and make us all comfortable. That type of service does not go unnoticed and I am very grateful to them!”
“Customer service was great. I met with Cody who helped me to get a service plan and phone that is best for me. He went beyond staying overtime just to solve my problem.Thank you once again, Cody.”
“I have been with cricket for 10 plus years now and I am very happy with everything if I have any concerns they fix everything and I have had no issues I will continue to be a loyal customer. the store is clean and well stocked, the staff is courteous and polite and professional,they have a great verity of products to choose from and then really do work with you I have been many places and I have only found one Dead spot and that's just for 2 second's and that's saying a lot the coverage is amazing*****.”
“The staff is pretty friendly and quick just dont call customer service if you are having problems with your phone or home internet! They will tell you the same thing every time. There's always work being done to the towers.”
“It's a Walmart. Most the employees don't want to be there, and the customers don't want to be there. It's just they have to. Walmart is one of the biggest employers of the area. Walmart has crushed most mom and pop stores, so there is no where else to go go shop really. This is not the fault of the staff. The people who do work there work hard. Give them a break.”
“If you shop this store ask for Summer. She is a very knowledgeable sales lady and she takes the time to explain everything to you. She is excellent! She didn’t receive commission on my sale and she still took time to explain everything and helped me with my phone. To me that’s excellent service! It wasn’t about commission it was about the customer. That doesn’t happen often in retail these days. If you want great service ask for Summer.”
“Best experience, fast, multitasker & nice. Andrew. D is awesome ? he went above and beyond to help me. This guy took pride in his job and he is over qualified. Thanks to Andrew for making this process buying new phone and keeping my number and doing it all for me in hour. I would recommend Andrew to anyone buying phones and transferring your old phone and number, well for anything that has to do with phones and etc.”
“I have been a Boost customer for several years. I had gone to different Boost stores with issues with my phone and they still were never solved. I went into the South Charleston store where I had met Preston. As soon as I walked in he greeted me and I was like that's different I have never been greeted at Boost. I explained to Preston what my issue was and in less than five minutes the phone was working the best it had in weeks. When ever I had a problem Preston solved it. I now find out that he is leaving and I was so sad. I will continue to use this store but it will never be the same. I wish Preston all the luck with his new venture.”
“There was this sweet young lady that helped me with my transaction and not only was she friendly, but she was also quick. She took care of me and 2 other customers simultaneously. I was very impressed. ?”
“Loved our salesman Robert H at The South Ridge store in South Charleston WV he helped me and my Husband with the change over from T-Mobile to AT&T easy I’ve never had such fast service and he’s very helpful.Thank you Melissa Canaday”
“Went to boost and the guy who helped me was very professional he told me what the problem was and he went through step by step with me just in case I have problem again I was in and out less than 5 minuites”
“David and Kianna were the ones that helped me get a new phone after i broke mine, and they were very helpful. Very polite and professional. They also got my phone ordered and i was out the door all within 15 minutes. Highly recommend this location over ANY other one in this area . i had a bad experience at other locations , i was almost ready to switch providers but they single handedly changed my mind”
“Went there to upgrade my device to s23 ultra. The guy was nice swaped everything easy peasy and was out pretty quick and haven't had any issues with my phone. My cousin bought same phone went to two different boost mobile stores (patrick st and south Charleston) dealt with 1 rude employee at one and being overcharged in the end 3 days later her Sim card stopped working so she'll probably have to go to another boost mobile and pay another $25 to get her phone fixed because boost tells her she needs a new card...... males me think I only want to deal with Dunbar boost instead!”
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“If you want a phone, and expect Professional, polite, courteous and more than willing to help you with any and all issues, then the Cross Lanes,AT&T Outlet is where you Need to go!!!! No better staff,no better atmosphere!!!”