UScellular is a telecommunications company that has received mixed reviews from its customers. While some customers have had positive experiences with the company, others have expressed dissatisfaction with the service quality and customer support. The reviews highlight the excellent service provided by some of the company's employees, such as JEFF, Jeramie, and Destiny, who have been praised for their patience, professionalism, and willingness to go above and beyond to assist customers. Customers have appreciated the friendly and helpful attitudes of these staff members, and have expressed their satisfaction with the overall experience. However, other customers have reported issues with the company's service, such as frequent service glitches and data roaming charges. One customer mentioned that they were not advised about the need to turn off their phone to avoid data roaming charges while abroad, which led to unexpected charges. Despite these concerns, the overall sentiment seems to be that UScellular is a decent service provider, with some areas for improvement. The company's employees, particularly those who have received positive feedback, appear to be a strong asset and a key factor in customer satisfaction.
Professional, courteous, promptly corrected my problems
March 2022
The phone itself is good but the service glitches alot, especially recently. I don't know why but it keeps shutting itself off. I have to turn off my WIFI and restart my phone and turn back on my Wi-Fi and wait about a minute for my service to turn back on. Unusual, please fix!!!
March 2022
Andrew, the agent present at this location was very helpful in assisting with my transaction today. He demonstrated compassion and efficiency in handling my issue. Andrew should be rated employee of the month!
