“I've gone here last minute/in an emergency several times, and they've always been able to help me out. I lost the receipt for a battery core charge, but they were able to track down the transaction, refund me the core charge, and print me a new receipt for the warranty on the new battery. Just called them 15 minutes before close to ask for a specific specialty product- they had it on the counter waiting for me when I got there. Great to have a local place that keeps a lot of stuff in stock. I've never had anything but great service here.”
“The extended warranty company was a bit underwhelming and made things a bit hard but Sasha in the service department was most excellent to work with. She made sure everything was taken care of in this situation and more accommodating than what I have experienced in the past.
She was in constant communication, answered questions and even delivered a loaner to me while my vehicle was down and out. She was very friendly and understanding. All in all, anyone in customer service could take notes on how to interact with customers. Thank you again Sasha! Your help was and is greatly appreciated!”
“Great experience here - transparent, honest and no BS. Tristan was friendly, patient and answered all of my questions. I got a great price on a used car for my family after months of searching. Highly recommend giving them a call.”
“I can't say enough good things about Quality Auto Body in Amery so far! On Easter Sunday, I unfortunately struck a deer with my classic 1966 Ford Mustang. After reaching out to several shops in the Western WI and Eastern MN area, I was ghosted by many and told by others that they were booked for over three years! Then, I found Quality Auto Body thanks to a referral from my brother in-law.
To my pleasant surprise, they responded to my inquiries rapidly after having reached out to their team on Facebook and reassured me that they work on all types of vehicles, including classics. Brian, in particular, was incredibly friendly and excited to work on my Mustang. He made it clear that it would be a pleasure to get my car back on the road and he shared with me his additional contact information letting me know he'd be the point of contact.
From the start, their customer service has been outstanding. They proactively confirmed their intention to work directly with my insurance company to get all the work and supplemental items approved, which was a huge relief. They even coordinated a tow for my vehicle, streamlining the entire process.
Impressively, after reaching out and formally getting in touch with them, they were able to get my car into their shop the very next evening! By the following day, my insurance company contacted me since Quality Auto Body had already been in touch with them.
Brian has been fantastic, having recently sent me photos of my car's progress as it's being repaired. This level of transparency and customer service is truly exceptional, and I feel confident that my classic collector vehicle is in great hands.
I intend on updating this review if there's anything notable to report, but if you're looking for a top-notch auto body repair shop that is responsive, professional, and takes pride in their work, look no further than Quality Auto Body in Amery. Highly recommended so far!”