UScellular receives mixed reviews from long-term customers. Some feel the company prioritizes attracting new customers over retaining loyal ones, leading to frustration after decades of service. Customers appreciate employees who are patient, calm, attentive, and kind, especially when helping those with anxiety or limited technological understanding. The staff is noted for providing an old-fashioned style of care, working to find solutions, and creating a superior experience. However, issues like product stock and network changes, such as the 3G issue, can cause significant customer anxiety.
Courtney was great to work with! Appreciated his help, and patience.
September 2023
It seems US Cell is more interested in getting new customers than it is keeping old customers. Sooo... after 28 years of being a customer with several lines, I moved on. Good luck getting your new customers.
September 2022
Zach helped us with problem apps and deleted numerous ones that may/were infecting the phone.
