UScellular receives mixed reviews from long-term customers. Some feel the company prioritizes attracting new customers over retaining loyal ones, leading to frustration after decades of service. Customers appreciate employees who are patient, calm, attentive, and kind, especially when helping those with anxiety or limited technological understanding. The staff is noted for providing an old-fashioned style of care, working to find solutions, and creating a superior experience. However, issues like product stock and network changes, such as the 3G issue, can cause significant customer anxiety.
Dayvin and mo have been nothing but phenomal to me and my family. If these two didnt work at this store I would leave t mobil for sure not even a joke or a second thought in my mind. Mo and dayvin whenever yall decide to change providers call ya boi first
May 2026
I have been with U S Cellular for years. The staff are very friendly and most helpful. They always take the time to explain or help me with my phone and account.
September 2025
Parker had my husband’s watch and was quick to assist and answer any questions we had!!!
Overall the staff was great and tried to be as helpful, friendly and supportive to each other throughout our transaction!!
