UScellular receives mixed reviews from long-term customers. Some feel the company prioritizes attracting new customers over retaining loyal ones, leading to frustration after decades of service. Customers appreciate employees who are patient, calm, attentive, and kind, especially when helping those with anxiety or limited technological understanding. The staff is noted for providing an old-fashioned style of care, working to find solutions, and creating a superior experience. However, issues like product stock and network changes, such as the 3G issue, can cause significant customer anxiety.
I have been with U S Cellular for years. The staff are very friendly and most helpful. They always take the time to explain or help me with my phone and account.
September 2025
Parker had my husband’s watch and was quick to assist and answer any questions we had!!!
Overall the staff was great and tried to be as helpful, friendly and supportive to each other throughout our transaction!!
September 2025
Parker was amazing!!! He went above and beyond to help us out. Virtually zero wait time. The store was clean and organized. Parker was very informative and knowledgeable about all of his products as well as extremely helpful setting up my new Apple Watch Ultra 3. Give this guy a promotion!!! He sure deserves it!!!
