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“Stephanie
An absolute blessing thrown into an emotional mess. Having to get a phone you don't want (256 GB Edge) in Florida because you're on the road and then needing to upgrade (512 GB Utra) when you get to your next destination only to be turned away by a different ATT Store was so frustrating. Yes I could do it myself, maybe but probably not! Maybe not a big enough sale??
I then found my self at ATT Green Bay.
Stephanies kindness and understanding was beyond appreciated. I left with just what I wanted and a new ATT Store.
I highly recommend everyone to see her. Her knowledge and commitment to Customer Care was 10/10. Five stars is not enough. It was like making a new friend. Thank you again. You are blessed!
Kathleen”
“Highly recommend the place for service on your phone. I spent two full days with us cellular and apple, and they told me I was out of luck. I called smart tech and he fixed all my problems… Smart, kind, honest, fast.”
“Joel was awesome! Started us up on another line to our account, talked us through everything and offered us all available promotions and products, would highly recommend him! Great job Joel”
“Eliott Janz has been a 6 star account executive for my AT&T account needs several times, and also helped me purchase a new phone. Ask for Eliott! He’ll set you up right!”
10AM - 7PM
2304 Lineville Rd #111, Green Bay
Mobile Phones
“Tiara was extremely knowledgeable and friendly. I am very happy with the service. US cellular has great reception, the only drawback to the company is their very poor phone promotions. I won’t purchase my phones from them, and I’ve been a customer for 24 years.”
“Harrison and his team at Verizon did a fantastic job. They were super friendly, courteous, and made the entire experience easy and pleasant. The store was clean and had a warm and welcoming atmosphere. Harrison's customer service was outstanding. Truly appreciated!”
“I worked with Ben at this Verizon store. He remembered me from 2+ years ago. He was friendly, and attentive. He even stayed late to make sure my data transferred. I had a lot of data and it took quite a while to transfer to my new phone. He was very personable. I didn't feel like I was talking to a robot while waiting for the data to transfer. He is the reason I drive 45 minutes to go to this store instead of the store 15 minutes from my house.”
“Today in Green Bay Wisconsin within mili seconds Eliott Janz was able to complete a task that the AT&T store, next to that one Walmart, in Lafayette Louisiana was unable to assist me with over several days and hours. A simple reactivation, after my phone being stolen - you’d think be a simple process. (Not to mention the unexplained 300% bill increase) Thank you again, Eliott. I will be calling 611 Monday to discuss canceling service. Sincerely, Elaina M. Walker - Wisconsin.”
“Today I called for assistance in fixing my account. A very detail oriented, patient and polite employee named Mack was of the most impressive service, glad I'm still with Boost, and thankful for such thorough customer service.”
“Have had many negative experiences with Verizon at multiple locations over the years. Tristan was fantastic and was very helpful and pleasant across the board. Would recommend this location just to be helped by Tristan again”
8:30AM - 7PM
1620 W Mason St, Green Bay
Mobile Phones
“My mother has been in twice now for her phones wifi not working twice she has been sent home with out the problem being fixed.
Update:
I'm am changing my review. Cellcom has worked out a solution with her. 3rd time is the charm for her”
“Corey was SUPER knowledgeable and patient. He helped me trade in my phone and gave me the best deals possible. I can’t recommend this store and Corey enough!!! It was the easiest phone trade in possible. I’m a super happy customer :-)”
“The young lady at De Pere, WI, location on West Side, was wonderful and replaced my screen protector and lens protectors and answer questions I had about iCLOUD acct. She told me her name and I wanted to desperately remember it, but couldn’t immediately put it in the phone. Sorry about that, but she works primarily off Lineville Rd. In Howard. She was wonderful and fun to talk too. It was not busy; in fact I was the only one in the store. Thank you for great customer service.”
10AM - 8PM
2100 Monroe Rd, Bellevue
Mobile Phones
“I have been very pleased with this store. What I like is if they don't have an answer to the problem they call their tech support. Or they asked for help from other employees. The manager is very knowledgeable as well. I recommend this store.”
10AM - 8PM
2394 Costco Wy, Bellevue
Mobile Phones
“Yet again, I came into T-Mobile and I had nothing but prefect costumer service. Sabrina was a great help and very friendly. She took care of all my needsThank you yet again. I appreciate everything you have done.”
“The guy was very help on getting me a phone but not when it came to people stealing my phones and changing and deleting my passwords and accounts or trying to find the phone! Just told me to call 611 when they told me to go to the store!”
“Have used several other carriers, prefer their prices and customer service.
Dec 2023:
I don't know if they have changed policies or people but my interaction was not good. The phone I bought in May began having issues with voicemail in Sept. I took it in to Bellevue store, made a change that was supposed to fix it. Took it back in Oct, Was told that model phone has voicemail issues. It was sent in to repair. The "fix" was visual voicemail which didn't always work. Took it back again. They wanted to send it in again. Warrantee runs out in May. Wanted a new phone. Called customer resolution was told they would buy back the phone $250 and if I chose a phone less than $580, it would be free. Told to go in the next day, Dec 1 as specials would be better. Went back, employee very imperious, said the $580 special was over and 8 would have to pay off my phone if I wanted a new one. Left as I was very frustrated and went to W De Pere store. Employee was awesome but said I was given wrong info from customer resolution. He made two calls, added new info to my record. Apparently I was on a "special" plan that wasn't available any longer. Told me to call "Loyalty" program. Spoke to Sarah in loyalty who said if I wanted to keep my special program I could get the $250 for my phone as a trade in. I'd get nothing if I went elsewhere and would have to play off my phone if I went somewhere else. This phone has a known problem with voicemail and it was still for sale in both stores. Why did the Resolution person give me one story which Sarah said was an error and wouldn't honor it. I'm not buying the "customer first." I'm not going into a new longer contract so will keep my phone with voicemail that works sometimes and go elsewhere when it's paid off or if I find someone who will buy my contract on their special.”
“I had a great experience when I stopped in to switch my plan and get a new phone the other night. The two guys that were working were very friendly and knowledgeable, they helped me find the perfect phone, took the time to transfer over my apps and all that jazz, and even adhered the liquid screen protector because I was worried about messing it up at home. Overall I had a great experience and would recommend stopping in if you are looking for a new phone.”
“The gentleman that worked on my phone today was awesome. I have been in hell for 2 months using Verizon tech support. Today my phone and account are finally correct. Thank you very much for your help. *****”
“Carlos was the best. The way he helps out customers is amazing. Very helpful and knowledgeable. The East town T-Mobile is by far the best T-Mobile I have ever visited. They are a very nice team.”
“Went into the W. Mason St. store in Green Bay and was very pleased with the service we received from Noelle. She patiently worked with us to switch carriers to T-Mobile. She also has provided some follow up service and did not hesitate to help us out when we went in. We also witnessed the customer service that Andre provided other customers. The elderly couple he was helping seemed to be very trying, and he was very patient and kind. He also engaged with us while we were in there, and it was a very pleasant experience. I highly recommend this location.”
“Brayden was extremely kind and helpful! He navigated between three different customers, including myself, very efficiently, effectively, and quick. Give Brayden a raise/bonus, he definitely deserves it!”
“Dropped my phone off Monday afternoon, screen was not responding, they had it fixed by the next day. Great service, would definitely recommend! Desperately needed my phone for my business & they got it done in less than a day, couldn’t be happier.”
“Angela in Technical Support did an outstanding job helping my wife and I with call connection issues we were both experiencing on our mobile phones.
In addition, Angela fixed my voicemail notification issue. She quickly identified the cause and reset my voicemail after taking care to ensure no messages would be lost.
Angela was exceptionally attentive, thorough and followed up to confirm all issues were fully resolved.
Employees like Angela are what make Nsight/Cellcom a top-notch business.”
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“For two years now we have Verizon and it has been quite great, just this past Black Friday they have a promotion that we truces to get and it was quite nightmarish, but the people at the store was kind and cordial not complain of them.”