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“Jayme was very informative, friendly, knowledgeable of iphones/tablets and samsung phones/tablets. She was not in a rush to finish our product purchases and was patient answering all our questions. She was very personable, enthusiastic, well groomed, had a happy personality, and was appreciative of our business. Verizon is lucky to have her as a salesperson!”
“If you're a middle-aged person who didn't grow up with tech but has had to learn it as you go, and if you dread getting a new phone because of the hassle, go to this place and find a young man named Joel R. He'll get you situated. For once I didn't feel like I was being up-sold to something I didn't need from a cell-phone store. I kinda knew what I wanted and I walked out with that. Even after some technical difficulties (I'm sure they were my own fault), he sent me home with his card and told me to call if I can't get things situated, which I was able to do with the guidance he provided.
Great experience in a situation where I was dreading the process. This will be my store from now on.”
“The AT&T store on Military was so helpful this morning. Corbin was amazing and answered all of my questions. He was so patient with someone who is very low tech, and spent a lot of time teaching me. I couldn't be happier!”
“Thank you to this location for attempting to fix what another store messed up. And while they couldn't solve the issue 100% Their team member Cade Did an amazing job Of trying to help. I just wish that these locations would have easier access to solve customer's problems more efficiently at their level.”
“This was the best experience I have had going to a phone shop both of my guys there were really nice very attentive and was able to help me select the best of the best that I needed there was even a couple times where I pick something and did not realize I was grabbing stuff that wasn't for the phone I was getting and they were able to help direct me to the good stuff they also showed me the Great deals and experiences you can have going to a store without having to worry about being misled or mistreated I highly recommend this store for service if you're looking for a new phone, thank you Dan and uptoo!! You guys are great!”
“Went to T-Mobile stores and we're all closed, I was panicked. Then I came to this Metro store and Hector helped me cancel my memberships like Doordash, play store and other bunch of em. Didn't even charge me anything for it! Loved it!
Absolutely recommended 👌”
“Carmen the stare manager it’s really kind with me today.she take a lot of time to explain me everything and help me the exact plan internet on phones and wifi also.i’m proud and really happy !”
“Amanda is wonderful! Our daughters' phones stopped working while they were in other cities. Amanda quickly and efficiently helped us get them replacement phones. She also helped us find a phone plan that better suited our family's needs. We are so grateful to Amanda!”
8:30AM - 7PM
1620 W Mason St, Green Bay
Mobile Phones
“Llloovve cellcom, best service coverage everywhere, they will work w/you.. they fix my phone for me ALL THE TIME! I have always had a really bad habit ofessing my phone's up. ??? Thank GOD for Cellcom”
“A huge thanks to Brad and his protege, Elijah. They helped me to navigate phone issues that were so beyond my knowledge, and they did it with so much patience and professionalism that it blew me away. They helped with phone problems as well as operator issues (me). Brad's diligence fixed every issue I had and he didn't hesitate to spend whatever time he needed to. All the time he was doing this with Elijah and they were sharing back and forth with what needed to be done. I just know that I wouldn't have left very many places with the same accomplishments done. Thank you Brad and thank you Elijah. Verizon has hired 2 extremely superior employees, and I have benefited from that. Thank you, thank you, thank you , you'll never know the relief and appreciation I have for what you accomplished without worrying about time. Thank you so much for your patients in getting the job done!!!”
“Upon my arrival, I received prompt and efficient service. The gentleman who assisted me was exceptionally polite, resolved my issue, and facilitated the purchase of a watch I had expressed interest in. The service was excellent, remarkably swift, and all my inquiries were thoroughly addressed.”
“i recently got a phone from boost on main! ruby was very helpful and nice she hooked me up with a bunch of stuff for my phone for a good price. i will be coming back to this location”
10AM - 8PM
2388 S Oneida St Ste 200, Green Bay
Mobile Phones
“The team in this store is simply amazing: over the past couple of weeks we worked with Eric, Brandon, Cody and Edwin, and each of them was extremely professional, helpful, and respectful. They solved for us few complex issues, i.e., adding a line/an authorized user to the current T-mobile account, switching from corporate to individual plan, and helping with changes in account management. There is literally nothing that the team is this store could not do! Great customer service, high degree of professionalism, and ability solve the problems instantly, - this is what makes this team so unique.”
“I want to thank Haley for helping us out with getting new phones. She was very patient, answered all our questions, and set up phones for us. She is a wonderful person, I'm so glad she was there to help us. Thank you😃”
“Dropped my phone off Monday afternoon, screen was not responding, they had it fixed by the next day. Great service, would definitely recommend! Desperately needed my phone for my business & they got it done in less than a day, couldn’t be happier.”
“First I'm glad to be back in the arms of Cellcom! Cellcom is an amazing company that consistently goes above and beyond to make its customers happy. That’s why, when the breach happened, leaving Cellcom was not an easy decision for me. It was a unique situation, and although I didn’t feel good about it, I thought it was the best choice at the time.
However, after switching providers, I quickly realized the grass is not greener on the other side. As cliché as it sounds, you don’t know what you have until it’s gone. With Spectrum—the company I switched to—I may have saved a little money, but the cost was poor service, poor customer support, and a platform that just didn’t work well. When I ran into issues, they showed little interest in helping me resolve them.
During those experiences, I couldn’t help but think: this would never happen with Cellcom. While Cellcom may not always get everything exactly right—no company ever does—I know from experience that Cellcom would make every effort to make things right. That’s what sets them apart. A special thank you to Madison P. At the University location for all your help!”
“My 5 stars for this review ALL belong to David, who works at the West Mason Cricket outlet. My husband and I showed up there this morning, 2 mins after opening (lol) with two problems so difficult I wasn't even sure I would be able to EXPLAIN them properly, let alone have them fixed. David fielded both issues, NO PROBLEM, remaining calm & courteous throughout, & even bouncing back & forth to handle other customers at the second register so no one would have to wait. He was incredible, I cannot stress it enough. If you own this store & are reading this review, if you haven't promoted David to a management position yet, definitely do it NOW, because he is the right guy”
“Jos' provided excellent service and really took her time to set my phone up, despite being the only rep in the store and taking care of other customers simultaneously. The store was clean, well organized, and she was very knowledgeable of the products in which I questioned.”
10AM - 8PM
1981 E Mason St #103, Green Bay
Mobile Phones
“The only reason I would recommend this company is because of Store Manager Kevin that works at the Cricket Wireless in Green Bay, WI on the corner of Main and Mason!! He has provided me with the absolute BEST customer service that I have received anywhere in my 32 years alive!! However, your people that work for 611 need to all be fired and hand over the responsibilities to the stores. Those that work in the call center when you call 611 are so absolutely rude and horrible!! They were horrible when I called myself and they were horrible when Kevin called for me. The supervisor we were transferred to on the call was the worst of them all!! Your company should be ashamed of themselves for how they let some of the employees treat customers! You need to hire more like Kevin!! After this incident, Kevin is the ONLY reason why I'm not shutting off my service and going elsewhere!! I know that if I go into this store with an issue, he with do everything and anything he can to make things right or figure out an issue!!”
“Jose and another fellow with incredibly rosy cheecks and smiling like a cherub worked with me for hours to do something incredibly cutting edge and not quite exactly a stated service to be sure I had a custom fix. Both my mother and I consistently regard this location as our safe space!”
“I just want to thank the persons that I talked to today At Spectrum on behalf of my elderly neighbor because he had TDS until September 21 and was switching to Spectrum on October 21, but TDS decided to shut off his service today. I mean his Internet cable and His phone. What a horrible experience and scary for my neighbor being elderly and not having a phone to get a hold of any family members. I am sure he will be very happy with Spectrum. I had Spectrum for years and never had a problem. Thank you again.”
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“Switched from Spectrum Mobile and boy what a difference in customer service. Although Spectrum was kind, we left after 3 hours and still didn’t have what we needed. We switched to AT&T (worked with Bryce and Bennett from the GB Oneida St store) and it was so simple. I still don’t understand why it was so hard for Spectrum, but I’m so glad for the AT&T experience. Hoping the phone service is much better too. Time will tell!”