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“Ms. Kim is the great person working at this location she has assisted us with all the necessary information she’s super kind and helpful.
I suggest management to promote her to next level and increase her pay she deserves all the credit for her hard work and commitment.
She feels empowered to make sure to meet your expectations.”
“The woman working there was so kind and helpful. She had such positive attitude and made us feel seen. Unfortunately, we didn’t get her name. This was the best service we received from any post office.”
“Mark was a hoot — super knowledgable and funny. He made an annoying errand an actually pleasant experience. This will definitely be my go-to post office from now on.”
“I noticed that an incoming package from out of the country had been marked to return to sender, I called the office and they were very pleasant and incredibly helpful in locating and rerouting the package to the correct location.
(The error was the sender's fault for combining 2 addresses, not the Post Office)”
9:30AM - 12:30PM
112 Owen Rd, Monona
Post Offices
“It's always a pain to go to the post office regardless of location. This post office is small but effective. Though they are short staffed the workers are very helpful and do their best to keep the line moving.”
“I don't know if this happened at the McFarland or Madison post office but my grand daughter, age 4 , addressed an envelope all by herself and her dad put a stamp on it. It was totally unreadable. Someone at the post office did some careful investigating and it arrived today. It had no names on it and the address was impossible to read . The picture inside was a drawing of me and Grampy. It was the sweetest thing and we are so happy that it was deciferred. Thank you to whoever did it .”
“I don't understand why some people leave negative reviews. I had a very positive experience when I visited last Saturday. There was no long line, and even though there was only one staff member available, he was extremely helpful and efficient. I want to share this to make sure people aren't confused by the bad reviews. Everything went smoothly, and I would definitely recommend using this USPS location. Keep up the great work!”
“I just moved here to the Westside of Madison and our mail carrier Barbara is the best of out of many carriers I've spoken with in the past, all pretty fair carriers., but, Thank You, Barbara, for helping to ease my anxiety and explaining about postal procedures regarding my new address changes and the proper location to pick up mail at the Westside mail office location., furthermore, You are a very valuable mail worker and if it were within my power, I'd see to it that you would get a double raise promotion ?!”
“Just wanted to write a review here to thank the clerk I worked with (I think her name was Steph?) for all her hard work! This is the second time I have stopped in to find that she was the only one working. As I arrived today, I ran into an angry customer storming out and yelling at the clerk. I understand that it is frustrating to wait in line and to be greeted by someone who is clearly overworked, but the clerks here are also human and are trying to do their best. Let this be a lesson to all: if you are planning to stop at this post office, please exercise patience and treat the employees with kindness. The office is understaffed, but it’s workers are trying to do the best they can.”
“I ordered 24 croissant sandwiches for pick up on Sunday and they were a crowd pleaser. Everyone enjoyed the variety and freshness. Thanks for saving the day and my daughter's birthday party!”
“There is no reason this USPS location deserves a low rating. This is consistently a fantastic USPS location; every time I've dropped off a package the staff keep the line moving efficiently.
There is a kiosk available for pre-paid packages that will give you a receipt just like the counter will.
The staff here are professional and friendly.
There is plenty of free parking in the lot as well as the street.”
“Called about my package being forwarded for no reason. Someone answered right away and she was very helpful. Definitely better than talking with the robot at the main post office number.”
“Stopped in on a Wednesday at 1:25 was out the door at 1:30. A simple in person address change was efficient and pleasant. The clerk assisted with everything I needed, was polite, courteous and told me not to rush as I was typing frantically to pull up the proper information. Fabulous service.”
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“I never have a problem going in this store. The employees are always so nice and helpful. 1 in particular that always helps me when he is there, the guy with the hair puffs. He is amazing. He is always honest and lets me know the best flavors. All of the other employees are pretty amazing too”