Victra, a Verizon Authorized Retailer in Fond Du Lac, WI, offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store is dedicated to providing a positive experience with knowledgeable and friendly staff. Customers have praised the staff for their patience, helpfulness, and thorough explanations, with employees like Syd and Anthony earning particular praise. Despite some initial issues, such as an employee adding lines without notification, the team worked hard to fix the billing problems and make things right. Staff members like Alex, a new hire, show great potential and are appreciated for their extra effort, including staying late to assist customers. Overall, the team at Victra strives to connect technology to life in a trustworthy and enjoyable way, ensuring customers leave satisfied with their service and devices.
The gentleman who helped set up 2 phones was extremely helpful considering 1 of the phones was damaged. Hecwas very patient and helpful.
January 2025
Syd was very patient with me and explained things to me and answered all my questions. He was a very nice and respectful young man.
May 2024
Anthony was extremely helpful and explained things thoroughly! I am very pleased with the service he provided and so far...after 2 hours....I am equally pleased with my phone.
