Victra, a Verizon Authorized Retailer in Fond Du Lac, WI, offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store is dedicated to providing a positive experience with knowledgeable and friendly staff. Customers have praised the staff for their patience, helpfulness, and thorough explanations, with employees like Syd and Anthony earning particular praise. Despite some initial issues, such as an employee adding lines without notification, the team worked hard to fix the billing problems and make things right. Staff members like Alex, a new hire, show great potential and are appreciated for their extra effort, including staying late to assist customers. Overall, the team at Victra strives to connect technology to life in a trustworthy and enjoyable way, ensuring customers leave satisfied with their service and devices.
When my phone was malfunctioning, I was able to upgrade my phone. The sales lady at Verizon was phenomenal. Rene ordered the phone I wanted from a different store and stayed late to help me transfer my device. She stayed pass closing to help me set up my new phone. Amazing customer service.💓
March 2026
What an amazing experience! Thank you to Renee who took the time to break down and explain our account for us! Above and beyond what we are used to! Made us believers again!
February 2026
Renee is the best, calm and understanding, explains everything better and makes you see other options that better fits your absolute needs. I had the best experience
