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“Jayme was very informative, friendly, knowledgeable of iphones/tablets and samsung phones/tablets. She was not in a rush to finish our product purchases and was patient answering all our questions. She was very personable, enthusiastic, well groomed, had a happy personality, and was appreciative of our business. Verizon is lucky to have her as a salesperson!”
“Eliott Janz has been a 6 star account executive for my AT&T account needs several times, and also helped me purchase a new phone. Ask for Eliott! He’ll set you up right!”
“Aaron was super welcoming, organized, and patient! Our family of 8 was all switching cell carriers on Christmas Eve, and they were super helpful through the whole process (great patience was needed since we aren’t very organized). The rest of the team was super personable as well, and it totally made our Christmas Eve more enjoyable. 10/10 service, Aaron was an awesome first impression of Verizon!”
“I visited the AT&T store on So Military Ave...
Elliot assisted me with all my questions and really went the extra mile to help me!!! He was knowledgeable and extremely understanding. And he was fun to deal with!!! For the record, I went first to the store on Oneida Street, and they were blunt, and very unwilling to answer my needs. But Elliot jumped right into explaining how to do what I needed, and went to bat immediately! Elliot is a great asset to AT&T!!! 5 ?!!!”
“Amanda is wonderful! Our daughters' phones stopped working while they were in other cities. Amanda quickly and efficiently helped us get them replacement phones. She also helped us find a phone plan that better suited our family's needs. We are so grateful to Amanda!”
“Llloovve cellcom, best service coverage everywhere, they will work w/you.. they fix my phone for me ALL THE TIME! I have always had a really bad habit ofessing my phone's up. ??? Thank GOD for Cellcom”
“A huge thanks to Brad and his protege, Elijah. They helped me to navigate phone issues that were so beyond my knowledge, and they did it with so much patience and professionalism that it blew me away. They helped with phone problems as well as operator issues (me). Brad's diligence fixed every issue I had and he didn't hesitate to spend whatever time he needed to. All the time he was doing this with Elijah and they were sharing back and forth with what needed to be done. I just know that I wouldn't have left very many places with the same accomplishments done. Thank you Brad and thank you Elijah. Verizon has hired 2 extremely superior employees, and I have benefited from that. Thank you, thank you, thank you , you'll never know the relief and appreciation I have for what you accomplished without worrying about time. Thank you so much for your patients in getting the job done!!!”
“Was in there to do a bill payment, Hector showed me a faster and cheaper way to make the bill payment and got us 2 cases for our older tablets! Great hospitality! Very welcoming!”
“First I'm glad to be back in the arms of Cellcom! Cellcom is an amazing company that consistently goes above and beyond to make its customers happy. That’s why, when the breach happened, leaving Cellcom was not an easy decision for me. It was a unique situation, and although I didn’t feel good about it, I thought it was the best choice at the time.
However, after switching providers, I quickly realized the grass is not greener on the other side. As cliché as it sounds, you don’t know what you have until it’s gone. With Spectrum—the company I switched to—I may have saved a little money, but the cost was poor service, poor customer support, and a platform that just didn’t work well. When I ran into issues, they showed little interest in helping me resolve them.
During those experiences, I couldn’t help but think: this would never happen with Cellcom. While Cellcom may not always get everything exactly right—no company ever does—I know from experience that Cellcom would make every effort to make things right. That’s what sets them apart. A special thank you to Madison P. At the University location for all your help!”
“Amazing customer service. Thank you cool Dillon and internet Dillon. :) went back a few times to gather info and get everything transferred over and each time had prompt service and knowledgeable staff. Thank you, all.”
“My 5 stars for this review ALL belong to David, who works at the West Mason Cricket outlet. My husband and I showed up there this morning, 2 mins after opening (lol) with two problems so difficult I wasn't even sure I would be able to EXPLAIN them properly, let alone have them fixed. David fielded both issues, NO PROBLEM, remaining calm & courteous throughout, & even bouncing back & forth to handle other customers at the second register so no one would have to wait. He was incredible, I cannot stress it enough. If you own this store & are reading this review, if you haven't promoted David to a management position yet, definitely do it NOW, because he is the right guy”
“Jos' provided excellent service and really took her time to set my phone up, despite being the only rep in the store and taking care of other customers simultaneously. The store was clean, well organized, and she was very knowledgeable of the products in which I questioned.”
“The only reason I would recommend this company is because of Store Manager Kevin that works at the Cricket Wireless in Green Bay, WI on the corner of Main and Mason!! He has provided me with the absolute BEST customer service that I have received anywhere in my 32 years alive!! However, your people that work for 611 need to all be fired and hand over the responsibilities to the stores. Those that work in the call center when you call 611 are so absolutely rude and horrible!! They were horrible when I called myself and they were horrible when Kevin called for me. The supervisor we were transferred to on the call was the worst of them all!! Your company should be ashamed of themselves for how they let some of the employees treat customers! You need to hire more like Kevin!! After this incident, Kevin is the ONLY reason why I'm not shutting off my service and going elsewhere!! I know that if I go into this store with an issue, he with do everything and anything he can to make things right or figure out an issue!!”
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“Stephanie rocked everything I needed taken care of! Her knowledge of the products and services available was encyclopedic. Despite being alone in the store, she was patient with my many questions and with the many customers who were waiting. First rate all the way--they should clone her!!!”