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“This experience made all the negative experiences with T-Mobile customer service and online support worth it. In store service at this location is top notch. ALEX goes way above and beyond for his customers. So much negatives about T-Mobile services before, but FINALLY found a place that actually cares about their customers. In store customer service is excellent. If you are looking for the greatest T-Mobile crew, this is the place! Highly, highly recommend.”
“In an era where customer service is mediocre at best, John K gave me the best experience I’ve had in forever! He went above and beyond and I left there feeling so happy!! He’s an amazing employee and gives exceptional customer service!! Thank you John!!”
“For someone who loathes technology and change, I was not excited to visit the store today to add my 12 year old to our account. Anthony quickly turned my resentment into a positive experience by saving us some money on our overall plan. He was super helpful and had us in and out in less than 20 minutes. Thanks, Tony!!”
“The owner Joe is the most knowledgeable in the business and the area when it comes to making cell phones work in buildings. The level of service and professionalism working with this company is outstanding. They take the time to educate you through the whole process and problem solve any questions you have. I would highly recommend working with Stiehl Communications and make sure you call them first.”
“Great service here!
Christian, the store manager, personally helped me get an Otterbox Defender case, as well as screen protector. He installed the screen protector and case, and walked me through the registration, which will get free (only pay shipping) screen protector replacement. So I left store with product registered!
Recommend.”
“I came into the Co KK store to see if my Group Messages could be fixed. I've had my phone since 2018, I'm a loyal customer since 1980s. I had been waiting to upgrade my phone but couldn't afford one until now. The phone I bought was half off, perfect timing with my birthday in 4 days. They (Cooper and Doug) did not pressure me, at all, helped me purchase everything I needed for my phone and set me up transferring everything from my old phone to the new and did not lose any of my data. I will continue to be a loyal customer and patronize this store again. Best customer service and experience!”
“They do go through a lot of details when you're switching your phone which is great. I just wish there was a way they could speed things up a bit. They're very friendly. I just don't like to wait very long.”
10AM - 6PM
425 W Northland Ave, Appleton
Mobile Phones
“My sister has dementia. We were able to find a phone online specifically for her that can limit her calls. Nik helped me set up the phone. Switched from her landline to this cell phone. He was great! Very knowledgeable! Very patient answering my questions. This location is great!”
“Great service the lady that helped me out was really nice so she is good for customer service 100% will be back there. The guy at the memorial location was so bad and was charging me more for activating 2 lines.”
10AM - 8PM
3719 E Calumet St Ste 2, Appleton
Mobile Phones
“I keep on trying and finally they answered my questions about my other carriers phone. This time very friendly and helpful service. They weren't too busy at the time.”
“Was fully expecting returning old equipment to be a hassle and major effort. Took less than 3 minutes, and the customer service was fantastic. Well maintained store. Great staff.”
“John at Verizon was SO helpful! It was a stressful week being a Cellcom customer because of the outage and I needed a new working phone FAST. John helped guide me through all the options & made the process easy and painless. We are using a port-in-later method so I can get my original phone number when Cellcom is back up and running. He was super knowledgeable on all the bundles and add ons and although I didn’t get any I feel like it’s the first time I understand what I could get at a later point. John also reached out a few days later to make sure I was liking my new phone and didn’t have any issues. 10/10 customer service!”
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“Had an issue where my bill was super high because for some reason my promotion wasn't applied for the last couple months. Todd at this location was very helpful, was able to get me credited back over $100 plus $15 for the inconvenience. Not only did he get me credited back that $$$ but he also saved me $ on my bill by switching my plan on one of my lines. I returned the next day to upgrade all my phones and add home internet to give that a shot. Thanks For the help Todd!”