Cell Phone Stores in Neenah, WI

“The team at this Verizon location (which is a Victra franchise) are absolutely top notch professionals! Of any brick and mortar Verizon location I have been to in my 20+ years as a Verizon customer, this team just salvaged my business relation with Verizon and their outstanding customer service and support has convinced me to remain a Verizon customer. Because of these individuals, I have decided not to transfer my wireless service to another wireless provider. Long story as short as possible, my prior employer of over 10 years agreed to release one of their business numbers that I was assigned while employed to use as my personal number. I was having absolutely no success with this desired transfer through Verizon telephone support so I sought the assistance of real people at a real brick and mortar location. It took a number of visits (at no fault of this location), but with the patience and persistence of the Neenah Verizon team, despite over at least 10 hours of their time, they got the job done. I specifically want to call out Mark (manager) and Jordan. These two guys provided the best customer experience for me they could under very frustrating, challenging and dissatisfying conditions. The end results they were able to achieve were the exact outcomes I desired! I left their location today extremely satisfied. I have the numbers I desired to retain, all of my consumer account concerns have been resolved, I have an updated plan that has taken all savings options into account, new devices with the best promotional savings options, and some great insights and knowledge no other Verizon representative has ever provided. I live over an hour away from this Neenah Verizon location and I will gladly make the trip to see this team anytime I am in need of actual human Verizon customer support.”

“Robert. was Awesome. Actually I came back to sign up with him, as he was to busy at the time I came in. So I watched him for a while and left. He was awesome. To all the patrons. So I came back And found an AWESOME person to help me.”

“If I was rating the phone company and their service it would be a lot lower. I'm not sure what's going on with there service these days. To spotty were we live now, can't get my account right. Because of that I have to drive 40 mins each time to get verified to do anything. Anyways, just worked with Mr Eferan R. Great guy, very helpful, polite and informative to get everything accomplished this trip to town. Talked with customer service on the phone for me and was able to get my transfer pin without a headache for once. Thank you sir!”