Truck Rental in La Crosse, WI

“U-Haul Moving & Storage of La Crosse came through for me big time. The manager, Gage, may be the most competent U-Haul manager on the planet. I showed up with an unusual problem and he went straight into problem-solving mode. And he solved my problem. His assistant (I've forgotten his name) was very helpful too and provided water for my dog.

I rented a 5 x 8 trailer in Philadelphia for my cross-country move. When I arrived at my mom's house in Wisconsin, she noticed that one of the trailer's running lights was out. I stopped at U-Haul Moving and Storage of La Crosse on my way out of town to see if they could do anything about the tail light. I made it clear that I really, really didn't want to unpack the trailer and load a new one, so Gage grabbed his tools and got to work. He drilled out the rivets holding the tail light on and discovered that the wiring was totally rotted. A little more poking and prodding and he discovered that the tail light had been wired wrong too--meaning that I had driven 900 miles with my tail light out. Because some old wiring had been left in the trailer when the light got rewired the first time, it was hard to tell which wires were the right ones. Gage drilled out the other light to see how it was wired, got the bad one rewired and riveted both lights back on. Problem solved. My trip took about 40 hours of driving. Thanks to the guys at U-Haul Moving and Storage of La Crosse, what could have been a multi-hour ordeal only set me back one hour.

This was an example of someone going way, way above and beyond what was strictly required. The U-Haul guys could have just called roadside assistance and let them deal with it, but instead they went into action and just solved my problem. They should both get a raise.”

“The guy who helped me was great. I tried to rent a car dolly and the vehicle I needed to get home wasn't right for a dolly. The guy who helped me was very patient and took the time to help me even though he was the only one there and I could tell that he was busy. I wish that More businesses had employees who understand what customer service is like he does.”

“They had my truck ready when I arrived and made the rental process extremely easy. The truck drove great and was cheaper than other places had quoted me. Because of the 24 hour key drop box, I was able to drop off the truck even though the store was closed. Thanks for a great experience. I will never go to U-Haul again!”