L.L.Bean is a well-loved store known for its comfortable clothing and outdoor gear. Customers frequently praise the helpful and kind staff who assist them in finding the right items. The store offers a great selection of outdoor products, including kayaks, hats, water bottles, and backpacks, making it a perfect destination for outdoor enthusiasts. Many shoppers appreciate the reasonable prices, especially for hiking shoes, where L.L.Bean has a wider selection compared to competitors. While most experiences are positive, there have been some issues with order fulfillment. One customer reported a delay in receiving a gift, leading to frustration with customer service. However, L.L.Bean's executives reached out with a sincere apology and worked to resolve the issue promptly, showing their commitment to customer satisfaction. Overall, L.L.Bean is recommended for both its quality products and excellent customer service, with many shoppers leaving satisfied and eager to return. The store's convenient locations, including one by the Hilldale shopping center, make it accessible for those looking to explore their extensive offerings.
Kathy was very helpful in finding a pair of boots, a suede protectant, and a leather conditioner. She explained how to order online due to a backstock issue and answered all our questions when needed but didn't linger or make us feel pressured.
February 2026
Fun going into an LL Bean in person rather than always being online. We've gotten some good sales here. Its pretty large and has many items but definitely not all.
November 2025
Had the pleasure of working with (Luis, hopefully that’s his name. I’m going off an 8 year olds memory!) So very helpful and kind. Can’t wait to return to find more goodies! Thanks!
