“We had the pleasure to work with Gay Phillips, Interior Designer, at Knox Furniture Gallery, downtown Neenah, in November 2025. What started out as a call to see what furniture brands they offered, ended in so much more; an experience with much deeper purpose and meaning. It began as a phone call to inquire about the brands of furniture they carried and to see what models they had on their sales floor. We wanted to be able to actually sit on the chairs and sofa/loveseat prior to purchasing. We had done a lot of online research and gone to other furniture stores prior so we knew what brands and styles we were most interested in. On our first visit to the Knox Furniture Gallery, we were greeted upon entering and began looking throughout the store since Gay was with another client/customer. Once available, Gay assisted us with the furniture, answering our questions, and helping my spouse with coordinating the style, leather & fabric colors, with the current look in our house along with matching an area rug that we already have at home. As we were with Gay, Pete Knox stopped by to thank us for coming in and general conversation. Little did we know that this first visit would set up what is to follow. One of the chair brands we were interested in they did not have on the sales floor. Pete offered to order the chair for us and told us if we did not like the chair once it arrived, we would not be required to purchase the chair. What store would do that, I thought. While we did not need this option, this was part of their special touches & service they provide. We had multiple visits to Knox Furniture Gallery to continue to finalize our selections throughout the next couple of weeks of working with Gay; each time Pete would stop by and talk with us. He genuinely cared about us and our conversations were heartfelt and made us feel special. We got to know Gay & Pete very well in a short period of time and together, they made our experience one to remember. Not once did they ask for a “sale” or put any pressure on us to make a decision, or even to convince us to purchase from Knox Furniture. It was customer service that far exceeded our expectations, but more importantly it was from the “heart”, part of the culture at Knox Furniture Gallery. They really cared about us; they took their time with us and so much more. It was professionalism at its core. By the time we finalized our furniture purchase, we felt a part of their family; something special we will never forget. It was like going back in time, somewhat nostalgic. You see in life; you will sometimes never know how you touch someone or what you did will make a difference in someone’s life, but at Knox Furniture Gallery, we felt that something special, a difference, a culture of caring, and a family environment; and for that we will be ever grateful that we had the opportunity to purchase from Knox Furniture Gallery. The focus was on you as a person and giving us that “real” customer service that we all crave. Gay was extremely helpful and professional. She provided outstanding input and helped to coordinate our needs. She returned emails in a timely fashion and provided us with exceptional service. She was very knowledgeable about the product lines and listened to our input. I would not hesitate to ask for Gay on your trip to Knox Furniture Gallery, you will not be disappointed. If you are looking for high quality furniture from major manufacturers then look no further than Knox Furniture in downtown Neenah. It was our desire to shop local and we could not be happier with our decision and you will be too. It was a “WOW” experience, exceeding customer expectations by delivering a personable and memorable experience that goes above and beyond the normal…that is Knox Furniture Gallery.”
“We've bought a few things here and weren't disappointed. Great prices and service didn't feel pressured at all. Also, they offer delivery, house calls and before you leave they'll test the machines. They even offer to let you use their moving vehicles and dollies to save more money and time. 10/10 recommend. They've got great selection of household appliances and furniture.”
“Amazing customer service. I’m sure I have been a frustrating customer. Even with this being the case, it has never escalated. On top of that they worked with me when I couldn’t afford my bill until I could. It was pretty hairy but I appreciate it. I would absolutely recommend to everybody.”
Bob's Discount Furniture is growing while its competitors shrink. The Manchester, Connecticut-based retailer reported strong fourth-quarter results in its first earnings call since going public in February, with revenue climbing 8.2% to $648.8 million. Full-year net revenue jumped 16.8% to $2.4 billion, and net income rose to $121.7 million from $87.9 million the prior year. CEO Bill Barton told analysts the company plans to open about 20 new stores in 2026 and sees a path to more than 500 locations by 2035, roughly two and a half times its current 209-store footprint across 26 states.
Wayfair is testing a new, smaller store design. The online home furnishings giant, famous for its endless digital catalog, is trying a different strategy for its physical locations. The company announced plans to open a smaller prototype store in Columbus, Ohio, scheduled for late 2026. Located next to the Polaris Fashion Mall, the new space will span approximately 70,000 square feet.
Online furniture giant Wayfair is setting up shop in Atlanta with plans for a huge 150,000-square-foot store opening in 2026. The new location will take over the former Walmart space at The District at Howell Mill shopping center. This marks Wayfair's second big store, following its first location that opened in Wilmette, Illinois, in May 2024.
