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“The two employees that I love to work with are JoMyra and Sofia. Jo has a great so funny and has a great sense of humor. When go banking I always tease her and make coffee in fun like when she says is there anything else we can do for you I may come back with yeah a million dollars in small bills or well don’t tell my wife ‘this this other fourth time I’ve been the week. She’s so much fun with her.
Sophia is so knowledgeable and professional. She handled my joint account that I have with my son who is saving for a car. She answered all of our questions and concerns. She is in charge of those upper management accounts and is very knowledgeable and friendly at the same time.”
“Great staff, very welcoming, even greet me by name when I walk in. Kevin is great with personal lines, Ava is winning many company wide awards, and Sara is a wondering branch manager. Chris is very kind to us and made their company monthly newsletter with a picture of her and my dog making a deposit.”
“Taylor in the loan department was very patient and understanding!!! I had so many questions she was helpful!!! she was not pushy like the other banks I had called.”
“My favorite Citizens branch. Always great personal service from Jonathan. FYI, don't like the new logo, and hopefully you didn't pay tens of thousands of dollars to have somebody come up with that!”
“The customer service was absolutely amazing. I came in a few minutes before closing, and instead of being upset at me, Jenna was VERY helpful. She greeted me with a smile, efficiently completed her job, and had an overall very positive attitude”
“This location is convinent for getting cash on the way back from the grocery store. The ATM now allows you to select how many $50 bills you want and if you want smaller denominations. I never went inside even before the pandemic since the electronic banking is free and convinent. The branch should assign someone to police the property for litter. It is looking trashy right now.”
“We stopped at the New Berlin branch to get help with online banking log in. We had lots of problems with online agents and another local branch office getting our access fixed. Zachary Bloom helped us through the process and finally got our online account access fixed. We couldn't thank him enough for taking the time and pushing all the right buttons to rectify our problem.”
“I had to redeem a couple mature EE bonds. I called first to see if it would be possible to do it at the New Berlin branch. Anthony assured me that it could be done. At my arrival, I was greeted by Anthony who knew exactly how to go about transferring the bonds to my account. Anthony also handled some checks I had and also a withdrawal. Everything went smoothly. Anthony clarified stuff as we went along. He was very courteous and knowledgeable about his job. It was a great experience!”
“Awesome service..I was greeted promptly upon entering. My clerk Joe, was so efficient and polite. My transaction was handled quickly and I appreciated the great service.”
“Thank you Bill Wieland,for great financial advice, and helping me get a great rate, on a home line of credit.
Working off you advice, I was able to refinance, improve my finances.
You are a credit to banking.
Thank you”
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“Skylar always greets me with a genuine smile and hello. She has consistently provided great customer service. It’s always a pleasure visiting your branch.
Thank you!”