“Very good customer service today with Issis. She was extremely efficient and very thorough. I know it’s difficult merging and at times doubling her work but she handled it all perfectly! A pleasure to work with Issis!”
“Staff know the products and services they sell. They are professional and do everything they can, within the confines of their company policies and procedures, to help customers with their needs. Wait times can be frustrating, but in no way a reflection on the willingness of the employees to help. You could be in and out of there in 20 minutes IF nobody is in front of you in line, or, it may take 2 or more hours until staff are free to help. If there are more than two walk in customers ahead of you, be prepared to wait as getting a new phone or upgrading is not a quick process. I suppose it’s a catch 22 due to the potential of over staffing if it’s a slow day. The ability to make an appointment would be nice.”
“I had excellent customer service with Jamison. He was helpful immediately upon arrival and completely and competently assisted me above and beyond my expectation. I was only switching providers but found out that I could upgrade my plan and phone quality at a reasonable rate per month. Alongside AT&T being highly recommended I feel really lucky to have visited the store that day and will be recommending AT&T. Thanks!”