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“I visited this store with my 80 yr old father to upgrade his 3G flip phone. We spoke to two reps, Alexander (Day 1) and Jessica (Day 2). They were both phenomenally helpful and patient. Jessica not only investigated his account to maximize service and minimize cost, she also laughed at his terrible jokes and reassured him that if he had any trouble with the new technology, all he had to do was come back to the store and she would help him. Jessica let us try out various cases and did as much setup as she could in the store, all courteously and patiently and, best of all, adjusted volume for my hard of hearing dad. Highly recommend this store, particularly if you're supporting your folks or grandfolks.”
“T-Mobile, in my opinion, has the most knowledgeable “Corporate Stores” representatives.
I have used Sprint, Verizon Pre-paid, Straight Talk, AT&T, & T-Mobile.
I have had straight talk the longest, probably 14 years now.
But T-Mobile is the BEST for customer service and trained store representatives that can actually help you.
I have also, again my opinion, felt that T-Mobile stores and their employees are genuinely more pleasant to work with.”
“Had a problem with my cell phone when an app was installed and took over my phone. Jolie at the Oshkosh office tried to restore it but the program kept taking over. She brought me to her manager who cheerfully and willingly got it restored and back up and running. They both went above and beyond with their customer service. I just wish I could remember the manager's name, but they both got a big thank you hug from me.”
“Had an issue paying my final bill with Verizon. I was told to go to the store on Koeller to let them resolve it. I was met by India Thomas and she listened, understood and made a few calls. I was so impressed with her knowledge and determination to get this resolved. She stuck with it on her end until it was understood and a solution was met. She was polite yet firm and we left the store impressed and happy.”
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“The process of getting NTD installed was absolutely worth the speeds that I have now, especially at the low cost. The communication and install were smooth. It’s a no-brainer!”