Internet Service Providers in Oshkosh, WI

“The process of getting NTD installed was absolutely worth the speeds that I have now, especially at the low cost. The communication and install were smooth. It’s a no-brainer!”

“I went to T-Mobile seeking help with the latest update on my iPhone 11. Unfortunately, it turned out my phone needed to be replaced. MJ immediately reframed what could have been a frustrating situation into a positive and reassuring experience. She seamlessly guided me through upgrading to a new phone and made the entire process smooth and stress-free.
MJ’s customer care is truly top tier. While waiting, I observed how thoughtfully and genuinely she treated every customer she interacted with. One moment that especially moved me was when MJ stepped away, professionally excused herself, and brought a chair closer to the door for an elderly customer she knew by name. It was such a small gesture, yet incredibly meaningful and beautiful to witness.
MJ was outstanding, and the gentleman assisting customers alongside her was equally impressive. Despite it being a busy Saturday morning with a 20-minute wait, he warmly welcomed each customer and clearly communicated the wait time. Neither of them ever appeared overwhelmed. Instead, they stayed fully present and focused on the customer in front of them.
I truly appreciate the personal, professional care I received. I genuinely enjoyed my time working with MJ. Thank you for the exceptional and compassionate service.”

“I visited this store with my 80 yr old father to upgrade his 3G flip phone. We spoke to two reps, Alexander (Day 1) and Jessica (Day 2). They were both phenomenally helpful and patient. Jessica not only investigated his account to maximize service and minimize cost, she also laughed at his terrible jokes and reassured him that if he had any trouble with the new technology, all he had to do was come back to the store and she would help him. Jessica let us try out various cases and did as much setup as she could in the store, all courteously and patiently and, best of all, adjusted volume for my hard of hearing dad. Highly recommend this store, particularly if you're supporting your folks or grandfolks.”

“Justin, Matt, and Chase are the only reason we’re still customers.

What should have been a straightforward phone upgrade turned into a two-day process and almost nine hours in the store because of system and permission issues between the former UScellular location and the T-Mobile systems.

Through all of it, Justin, Matt, and Chase were patient, professional, and clearly doing everything they could to help while waiting on higher-level support to unlock things on the backend. You could tell they genuinely cared about solving the problem and taking care of the customer.

Unfortunately the T-Mobile phone support experience was the complete opposite. One rep spent much of the call swearing at his computer, suggested my husband might want to handle the account instead, and then dropped the call and never called back. Another confidently assured us everything was fixed when it wasn’t. The contrast between the in-store team and the phone support was pretty striking.

In the end I did finally leave with working phones — but only because Justin, Matt, and Chase stuck with the issue and kept pushing until it was resolved.

If the systems and phone support matched the level of service those three provided in the store, the experience would have been excellent.”

“The help was awesome! We been spectrum costumer for years, we always had great experience with spectrum. You guys are so amazing with your help when costumers need help. Thanks a lot! Amy Stern”

“My husband and I bought new phone service at the end of January 2026. Alex assisted with every question we had, made sure everything was transferred over to our new phones, and offered to guide us through the phones if we had things we didn't understand. Alex was great, highly recommend. Our bill came and I had questions, Alex wasn't available so I spoke with Addison. Addison was amazing! He told me what would change with my bill, when it would change and that he would follow up when the changes were made. He was a man of his word and he followed up!
The experience of going to a retail store, talking with knowledgeable people, and always getting someone on the phone is way better than the experience I have had with other phone services! Check out what Verizon on Koeller has to offer, well worth it! Highly recommend this store.”