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“Justin, the store's manager, provided great customer service and patience in getting my cell phone to receive a charge once again by cleaning out its built-up lint, saving me from having to buy a new phone. Justin also provided suggestions to prevent this from happening again.”
10AM - 7PM
809 Ohio St, Oshkosh
Mobile Phones
“I really appreciate the guys who were working last night...bought screen protector for the s25 fe and a case...even though it's clear it'll help for now. Hopefully the service continues everytime I go there”
“Been with Verizon 1/9/26 and so far I love it! Best service I had thus far. Had us cellular for 11 years and they got bought out from t-mobile. I never liked T-Mobile and verizon was a choice I made. Great company and service.”
“Brian and I believe Jared helped me last time I was in the store and they were fantastic. I was thinking of switching carriers due to hitting the data cap early in my cycle but they walked me through a brand new alternative and fixed my whole problem. Brain even helped me become eligible for a free new phone when black friday rolls around literally 1000/10 service they were fantastic”
“I was really not looking forward to going to cell store for device upgrade....just like going to the dentist. I was pleasantly surprised...Trish and Karla not only did a painless and quick upgrade they were also very personable and entertaining....5 stars for oshkosh store.”
“I visited this store with my 80 yr old father to upgrade his 3G flip phone. We spoke to two reps, Alexander (Day 1) and Jessica (Day 2). They were both phenomenally helpful and patient. Jessica not only investigated his account to maximize service and minimize cost, she also laughed at his terrible jokes and reassured him that if he had any trouble with the new technology, all he had to do was come back to the store and she would help him. Jessica let us try out various cases and did as much setup as she could in the store, all courteously and patiently and, best of all, adjusted volume for my hard of hearing dad. Highly recommend this store, particularly if you're supporting your folks or grandfolks.”
10AM - 6PM
1280 South Koeller Street, Oshkosh
Mobile Phones
“T-Mobile, in my opinion, has the most knowledgeable “Corporate Stores” representatives.
I have used Sprint, Verizon Pre-paid, Straight Talk, AT&T, & T-Mobile.
I have had straight talk the longest, probably 14 years now.
But T-Mobile is the BEST for customer service and trained store representatives that can actually help you.
I have also, again my opinion, felt that T-Mobile stores and their employees are genuinely more pleasant to work with.”
“Had an issue paying my final bill with Verizon. I was told to go to the store on Koeller to let them resolve it. I was met by India Thomas and she listened, understood and made a few calls. I was so impressed with her knowledge and determination to get this resolved. She stuck with it on her end until it was understood and a solution was met. She was polite yet firm and we left the store impressed and happy.”
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“I've been a long time customer of this store and every time I come back its clear why I won't go elsewhere. Good prices, good plans and the whole experience of visiting this store is very positive. Team member Morgan was outstanding. I had questions and he had every answer. Thanks for doing the job well. I left feeling like I got more than I expected and his friendly interactions were appreciated.”