UScellular is a leading communication services provider, connecting over 5 million people, businesses, and government operations with its award-winning network. The company is committed to delivering exceptional service and continuously improving the customer experience. UScellular offers a wide range of products, including the latest smartphone devices, high-speed internet, and connected home solutions. Customers can visit the Oshkosh store to take advantage of special offers and experience the company's dedication to exceptional service. The reviews highlight the friendly and helpful nature of the UScellular associates. Customers praise the enthusiasm and knowledgeability of the staff, particularly Justin, who assisted with purchasing and setting up new devices. The store experience is described as great, with the manager, Lateria, ensuring that customers are well-served. While the in-store experience is consistently positive, some customers have reported issues with the 611 customer service line, where they encountered long wait times and less-than-satisfactory service. However, the company is committed to addressing these concerns and continuing to improve its overall customer service.
Wow!! Great customer service. Sales Consultant Kiante was wonderful. Greeted me right away and helped me to adjust my phone plan in order to save money and actually pay for what i only needed. Definitely an asset to this store.
April 2025
The associates were very friendly/respectful and helpful. I was there to transfer all my info from one my phone to a new one.
January 2025
Wow!! Great customer service, immediately greeted with enthusiasm! Justin helped me get two brand new IPhone 16 Pros and put my old junk down. Justin was very helpful and put his best foot forward to get me and my family what we needed thanks Justin! Kindness goes a long way!
