The AT&T Store in Pewaukee receives high praise for its friendly and knowledgeable staff, making it a top choice for customers. Customers appreciate the attentive service from staff members like Wyatt, who is described as patient, personable, and genuinely passionate about his job. His assistance made the experience enjoyable and helped customers feel comfortable navigating their new phones. Hailey, the store manager, is also recognized for her exceptional service—being friendly, caring, and highly helpful. She efficiently handled a frustrating issue with an iPhone, demonstrating her expertise and dedication. Colin stood out for his patience and helpfulness during multiple phone upgrades, convincing a customer to stay with AT&T after considering other options. Serenity and Rosa earned praise for quickly resolving a complicated installment issue caused by a previous purchase at Costco. They went above and beyond, helping with trade-ins and other questions in less than 15 minutes. Overall, customers describe this location as a welcoming, helpful, and efficient place for all their phone and service needs, with staff members who genuinely care about providing excellent service. The store offers a variety of devices, from phones and tablets to smartwatches and connected devices, along with wireless plans, including prepaid options and unlimited data plans that come with nationwide 5G service at no extra cost.
Hailee was amazing. She went above and beyond to make sure I was taken care of. Top tier customer service. She definately got me to be an ATT customer for the foreseeable future. Thanks again a ton.
April 2025
Hailey the store manager was exceptional. Great service, friendly, informative, caring and finally extraordinary helpful. Wish all of our stores conducted themselves as she did.
March 2025
Wyatt was so helpful and courteous! He was quick and polite efficient.
