“The guys at this store jaylin and his coworker were absolutely the only good part of tmobile. They excelled when 3 other stores completely failed. I still switched back to my previous carrier but these 2 were instrumental in redeeming the remaining few hours of my miserable 10hr tmobile experience”
“We originally went to the Brookfield location looking to switch providers and mainly get a lower phone bill. We left being offered a higher phone plan if we traded in our phones. At the Waukesha location, we got help immediately with getting set up with a much cheaper phone plan if we kept our phones. We were happy to save money and feel heard. I highly recommend to go to this location over the standard branch locations for USCellular if you are looking for honest help. They truly care and will listen and help you with whatever your goal may be with your phone plan or phones. We will stick with driving further to this location over the branch location any day.”
“Al was fantastic! He was prompt and professional. We could not be more pleased with our TV reception. He even had to battle some wasps trying to mount the antenna but it all worked out just fine without any stings. Thanks, Al!”
“Mike P as in Papa is awesome! Had issues with my service ( I was upset and kinda had an attitude) Mike was super nice and explained what might be the issue…. With a few phone calls Mike P had my service back up and running! THANKS MIKE P!!”
“Arrange to buy new phones transferring over from T-Mobile. There was a lot of malware that was stuck inside my T-Mobile phone I felt I needed a new start with a new company. DJ was the best saw me three or four times just to get things straightened out in my phone...Austin was excellent as he guided this OG through setting up the online system that you folks require.He gets 💥, for his work today!?!!#TPrez aka terryD”
“This review is for Joseph exclusively. He helped us upgrade our phones and add a line. He was so helpful and friendly throughout the process. When my phone came in, he helped me set it up and make sure everything was good to go. Can’t thank you enough, Joseph!”
“Walked in asking for assistance with cleaning my phone of a tremendous amount of garbage messages insisting a need for their services to stop their type of barrage messaging. Took my agent about 5 minutes to resolve the issue. Thanks for helping me out with your knowledge.”
“Nautica was an amazing help for my immediate need when my phone died. She answered my call to the store, stayed after hours and got me setup seamlessly. Top notch service.”
“Came in for a phone upgrade. Tatyana W was great and provided terrific customer service.
She walked us through the entire process with the update and explained all our purchase options. She also resolved some of the issues that were going on with the Apple ID.
Very knowledgeable and was very pleasant to deal with.”
“Isabella was a great help in replacing our cable box and remote. Explained everything with a smile and friendly attitude. Wait time and service complete in about 20 monutes.”
“What happens when a GenXer, Boomer and an 88 year old Silence Generationer with a flip-phone billing issue walk into a Verizon store? Total chaos? Yelling? Tears of confusion??
Nope, nope, nope, not with the amazing and patient Caleb to the rescue! Well, maybe a tad bit of 88 year old confusion, but nothing to cry about.
Thank you Caleb from the bottom of my heart for solving the comically misunderstanding flip-phone billing mystery!
Signed,
A GenXer”
“New customers and couldn't be happier with the service and experience! We did the dreaded cell phone service switch with all new phones. We have NEVER had a good experience with this! Madison in the Pewaukee office changed that for us. She was extremely knowledgeable, helpful, kind and actually made our experience fun! Who knew that was possibly! All our phones were upgraded with no issues. Madison even helped a couple weeks later with our daughter who was away at college, thank goodness for facetime:-) The day we came in Madison was training Jacob and Travis (who were fantastic as well), she was awesome with them! I think they will be great employees too! Thanks Madison for making a typically yucky experience much more enjoyable, I feel like we have a new friend too!:-)
Carrie Goodman”