“Yesterday we stopped in to return our old phones after upgrading and turns out we had to send them back via mail which was such a headache. Despite that situation this Verizon store had nothing to do with, while trying to help us, Floyd the store manager was able to upgrade our watches with a loyalty promo for free. When we upgraded our phones last week we were also supposed to be able to upgrade our watches but the Brookfield store that we went to, failed to tell us that, help us, or explain anything about loyalty promotions to us.
Just want to say thank you to Floyd for being kind and helpful! For trying to help with an issue he didn’t cause and for finishing a job he didn’t even start. That’s customer service. Thank you!”
“Hailee was amazing. She went above and beyond to make sure I was taken care of. Top tier customer service. She definately got me to be an ATT customer for the foreseeable future. Thanks again a ton.”
“I just wanted to say that my family received AMAZING service from Dominic on Saturday, Nov 2nd. He had helped my husband & myself the prior weekend, which was just a TERRIFIC experience as well. Dominic is very knowledgeable about cellular products as well as our account services/plan. He is very personable, kind and helpful. We will definitely be back to the Pewaukee location because we know Dominic will be there to help us out if we have any problems/issues.”