Cell Phone Stores in Delafield, WI

“I had a bad experience with Conor one of the sales people. The sales person Robyn helped me and Robyn has been extremely wonderful and extremely helpful! I really appreciate her help!”

“Very happy with the in-store service provided by Chris. Went above and beyond selling us our new phones, transferring data, and moving one mobile line to another mobile account in a timely organized manner. He helped us until a half hour after close and was never rude or rushed anything. I really appreciate his customer service and technical skills!”

“UPDATE: After posting a review of my unpleasant experience at the Delafield Verizon store last week, I received a call from the store’s senior manager, who was extremely pleasant and helpful. She was not in the store when it happened. She apologized for the treatment I had received and offered me a credit that more than reimbursed me for the costs I incurred. The follow up was a happy surprise and greatly appreciated!

The battery is failing in my $1,000 Galaxy S24+ phone that is only 39% paid off through Verizon. The phone is just over a year old. While concerning, I wasn’t worried because I pay for the INSURANCE! I visited the Delafield store expecting customer service to either fix the phone or replace it. That didn’t happen. First, I was told that I should use Facebook less. Snarky is the new customer service. I was told they couldn’t do anything for me until I took my phone to a third-party business to see if they could repair it. The first available appointment was MORE THAN TWO WEEKS OUT. If the repair place couldn’t fix the battery, THEN they would replace my phone. If I didn’t want to wait, I could pay $50 and they would ship a reconditioned, like-new phone to me the next day. I’ve been a loyal Verizon customer for more than 25 years. The “customer service” was not helpful. The assistant manager was rude. I was told what they offered was better than having to pay for a new phone. When I suggested maybe I should take my business elsewhere, she said I’d still have to pay for the phone. I wonder if Verizon is aware of how their employees are treating their customers.”