The AT&T Store in Pewaukee receives high praise for its friendly and knowledgeable staff, making it a top choice for customers. Customers appreciate the attentive service from staff members like Wyatt, who is described as patient, personable, and genuinely passionate about his job. His assistance made the experience enjoyable and helped customers feel comfortable navigating their new phones. Hailey, the store manager, is also recognized for her exceptional service—being friendly, caring, and highly helpful. She efficiently handled a frustrating issue with an iPhone, demonstrating her expertise and dedication. Colin stood out for his patience and helpfulness during multiple phone upgrades, convincing a customer to stay with AT&T after considering other options. Serenity and Rosa earned praise for quickly resolving a complicated installment issue caused by a previous purchase at Costco. They went above and beyond, helping with trade-ins and other questions in less than 15 minutes. Overall, customers describe this location as a welcoming, helpful, and efficient place for all their phone and service needs, with staff members who genuinely care about providing excellent service. The store offers a variety of devices, from phones and tablets to smartwatches and connected devices, along with wireless plans, including prepaid options and unlimited data plans that come with nationwide 5G service at no extra cost.
Absolutely excellent customer service experience with Wyatt. I brought my mother in Saturday morning to transfer her information to a new phone. Wyatt was so patient, personable and knowledgeable, giving us plenty of tips as he worked through the updating and installation process. Thank you so much and that man deserves... read full comment
August 2026
Jordan was beyond amazing helping me get new home Internet, recommend this store to anyone and everyone
July 2026
Wyatt was outstanding while helping us set up our new Galaxy phones. He was very friendly and knowledgeable.
