Victra, a Verizon Authorized Retailer in Ripon, WI, aims to provide a positive experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection, with a focus on connecting technology to life in a trustworthy and fun way. Customers praise the knowledgeable and friendly staff, highlighting employees like Michael for their great customer service, helpfulness, and ability to find the best deals. Michael is often commended for his professionalism and expertise in setting up phones and resolving issues. Bailey receives high praise for her exceptional care and thorough guidance, turning around a negative experience. While most staff are appreciated, there was some disappointment with a staff member who blocked a customer after providing contact information. Overall, the store's team is dedicated to making customers feel valued and satisfied, with a strong emphasis on good service and support.
We came in an hour before closing but Mike stayed and was friendly and funny the entire time it took us to update 3 new phones and a smartwatch. Highly recommend dude gets a raise. He was super patient, found us the best deals, and didn't seem to mind our loud autistic toddler running around!!
May 2025
Micheal was great to work with. He helped us find the best deals and took the time to set up our phones. He had great costumer service and was funny too!
March 2025
Professional and knowledgeable sales person. Also 8 like saving money when I upgrade my phone. That's what keeps my staying with Verizon.
